Rolling out Help@hand

Help@hand provides fast, direct access to key health and wellbeing services through one easy-to-use app.

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We have created this suggested rollout plan for Help@hand so you can communicate the service in a timely manner, and get the best possible level of engagement from your employees.

Of course, every business is different, so feel free to use those sections that work best for you.

Employer checklist

Before you get started, we recommend you download our useful hints and tips checklist. This will provide you with a set of reminders that you can tick off throughout your rollout.

Useful resources

Help@hand Rollout Checklist

1 to 4 weeks before launch

To get the best possible level of awareness and uptake, we know how important it is to communicate your new service as early as possible. Ideally, you should explain why you’ve decided to roll it out, and let your employees know what they can expect in the coming days and weeks.

We’ve created a useful email template to send out before you launch Help@hand.

Useful resources

Help@hand 1 to 4 weeks before launch email copy

1 to 7 days before launch

Your employees will hopefully now be aware your business isrolling out Help@hand – so a reminder email the week before launch shouldn’t come as a surprise.

We recommend this email has a little more detail than those you sent out previously – so we’ve created a suitable template email to get you started.

Useful resources

Help@hand 1 to 7 days before launch email copy

Launch day

The day has arrived to launch Help@hand! 

At this stage, you should’ve uploaded your employee details on the Help@hand Admin Portal and ticked off the relevant parts on the employer checklist. Next, your employees will be receiving their automated welcome emails with their unique login details. 

Even though you’ve already made your employees aware that Help@hand is launching, an email from your nominated spokesperson on the day of the launch could be a useful addition. 

Sometimes, people can be sceptical about emails from third-party providers, or they may have been on holiday and missed your original emails and rollout activity. One last email on the day of the launch can often help provide that extra level of clarity.

Useful resources

Help@hand launch day email copy
Help@hand app launch day screen display
Help@hand poster all services

1 to 2 weeks after launch

It’s easy to think that after launching the service, promoting it to your employees, and sending out the welcome emails, that there’s nothing more to do.

But we’d recommend sending out a reminder email when you feel that the time is right. Someone may have had the best intentions to download the app, only to forget because other priorities took over.

You’ve done the hard work to raise the awareness and launch the service, so you don’t want to let the momentum slip.

Useful resources

Help@hand 1 to 2 weeks before launch email copy

Help@hand Insights

Moving forwards, you can discover how your employees are utilising the Help@hand services and bespoke your health and wellbeing strategy to meet the needs of your people. The Help@hand Insights Report provides a detailed data breakdown by service, health issue and more, and you can request yours by emailing

Please note that the Help@hand Insights Report is only available when 50 or more employees have booked a consultation, to ensure confidentiality. Once an employee makes an appointment, their status changes on the Help@hand Admin portal to ‘Active’. You can check this by logging, going to the ‘Employees’ area and reviewing the status of your invited employees.

Useful resources

Help@hand insights report

And finally

If you experience any issues with the platform or rollout of Help@hand along the way, simply email:

Our dedicated Help@hand team will get back to you as soon as possible.

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