Help@hand communication support
From launching Help@hand, maintaining employee awareness, and onboarding your new starters - this is your go-to support hub.
Of course, every business is different, so feel free to use what works best for you.
How do I get started?
- 1
Step 1
Register for access to the Help@hand Portal here and fill out some details so we can set you up. Please note, further admins can be added in the Portal.
- 2
Step 2
When you get your login details, follow the steps in the portal to set up your account. You may also want to sign up to a Help@hand Ready session, aimed at supporting portal admins.
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Step 3
Use this toolkit to support your internal communications, to promote Help@hand and make sure your employees are making the most of the services.
Help@hand sessionsHelp@hand Ready
There to support you from launch to the everyday administration of Help@hand. Join us for a 20-30 minute session including time for a Q&A, so you can get some top tips, ask questions, and feel confident when using the Help@hand Admin Portal.
4th September 2025
8th September 2025
24th September 2025
Administration support
From keeping your Help@hand Admin Portal updated to FAQs covering common questions - get the support you need here.
Admin portal guide
Employer and user FAQs
Insights report information
Rollout checklist
Connected care in action
Having the right support in place can make all the difference. That’s why we’ve created a short video sharing Louise’s story of her experience.
Feel free to share with your employees, to demonstrate how having a trusted support system in place can make a huge difference.
Louise receives these services as she is covered under a Group Income Protection policy. If you offer Group Critical Illness or Group Life Insurance to your employees instead, your options might be a bit different, so do check.
Email and intranet templates
Keep employees informed and engaged using the content from our email and intranet templates as a starting point.
Pre-launch email | Launch email | Post-launch email | Follow-up email | Adding eligible family members
Promote Savings & Discounts | Intranet wording | Legal and financial helpline email
Personal training and nutrition email (Group Income Protection only) Lifestyle coaching email
Share Louise's story email
QR code for App Store and Google play
Employee guides
Share more details about the services with an employee guide.
Group Income Protection: employee guide
Group Critical Illness: employee guide
Group Critical Illness – employer-funded: employee guide with Cancer Support Service
Group Life Insurance: employee guide
Uninsured employee guide
Posters and flyers
Whether it's in the workplace or as a desktop background, you can spread the word about Help@hand.
All: Coming soon poster (landscape)
All: Employee services poster, landscape version here.
All: Savings and discounts top tips poster
Share the links to videos or use on screens around the workplace
Additional supporting literature
Explore and share a variety of related resources to enhance your wellbeing initiatives.
All: Bereavement resource
All: Personal wellbeing poster (landscape)
All: Personal wellbeing worksheet
All: 24/7 helpline video (including legal and financial support)
Keep your Admin Portal updated
Add new starters and keep your Help@hand account up to date.
Help@hand Admin PortalHelp@hand from Unum services (the ‘Services’) are provided to Unum Limited (“Unum”) customers by third-party specialist providers chosen by Unum. Unum is not the provider of the Services. The Services are entirely separate from the insurance policy provided by Unum. Access to the Services is facilitated by Unum at no cost to the Unum customer, and Unum may change or withdraw access to the Services at any time. Use of the Services are subject to the terms and conditions of the relevant third-party specialist providers. Services are available to UK residents only. For further information, please go to unum.co.uk/frequently-asked-questions/services.