Help@hand employee engagement

From launching Help@hand, maintaining employee awareness, and onboarding your new starters - this is your go-to support hub. 

Of course, every business is different, so feel free to use what work best for you.

Accessing Help@hand from Unum

How do I get started?

If you are a Unum Group Income Protection, Group Life and Group Critical Illness policyholder, and you haven’t already, you can register for Help@hand now.

Step 1
Access the Help@hand portal using the link below and fill out the administrator details. Further admins can be added from the portal.

Step 2
We’ll send you a confirmation email, and will be in touch with portal login details within 5 working days.

Step 3
Finally, follow the steps in the portal to set up your account so your employees can start using Help@hand.

Register

Help@hand rollout plan

From launching Help@hand, maintaining employee awareness, and onboarding your new starters - this is your go-to marketing support hub. Of course, every business is different, so feel free to use those sections that work best for you.

  • Pre-launch

    To get the best possible level of awareness and uptake, it’s important to communicate your new service early

  • Launch

    As employees are getting their invitation emails, make sure you’re continuing to communicate

  • Post-launch

    Give your employees a nudge post-launch so they have the app ready for when they need it

  • Ongoing activity

    Schedule reminders every now and then about the services available, to make sure employees are making the most of it

  • New starters

    Make sure new employees are aware of the services from when they join, to make the most of Help@hand

Pre-launch

To get the best possible level of awareness and uptake, we know how important it is to communicate your new service as early as possible.

  • Employer checklist: Before you get started, we recommend you download our launch checklist for set of reminders you can tick off, including technical checks.
  • Admin Portal Guide: This quick guide will show you how to set up your account, upload employee details and keep your account updated.
  • Pre-launch email: We’ve created a useful email template to get you started, to let employees know what’s coming up.

Useful resources

Help@hand Rollout Checklist
Help@hand Admin Portal Guide
Help@hand Coming soon poster
Pre-launch email (Group Income Protection)
Pre-launch email (Critical Illness or Life Insurance)

Launch day

At this stage, you should’ve uploaded your employee details on the Help@hand Admin Portal. Next, your employees will be receiving their automated welcome emails with their unique login details. 

  • Launch email: Even though you’ve already made your employees aware that Help@hand is launching, send a reminder on the day.
  • Intranet wording: use our template to get information about Help@hand on your employee intranet for launch day.
  • Launch materials: pick from the materials available to communicate to your employees, through the internal communications channels available to you.

Useful resources

Help@hand launch email (Group Income Protection)
Launch day email (Critical Illness or Life Insurance)
Intranet wording (Group Income Protection)
Intranet wording (Critical Illness or Life Insurance)
Help@hand Poster
Help@hand employee guide (Group Income Protection)
Help@hand employee guide (Critical Illness or Life Insurance)

Post-launch

Help@hand offers such valuable services, it’s worth having the app downloaded and readily available for when it’s needed. Give your employees a nudge post-launch so they have it ready.

  • Post-launch email: We’d recommend sending out a reminder email in the couple of weeks after the launch. 

Useful resources

Help@hand post-launch email

Ongoing activity

After this is all done, you might want to schedule ongoing reminders. Also, once the app is embedded usage data and insights become available so you can see the impact of your efforts and how employees are benefiting from Help@hand.

  • Post launch email: Make sure employees are making the most of their services.
  • Employer Help@hand insights report: Get a breakdown of Help@hand utilisation (must have 50 or more employees who have booked consultations - 'active users' in the Admin Portal - due to confidentiality).

Useful resources

Follow-up email
Employer insights report

New starters

We suggest that you add a new starters email address to the Admin Portal quickly – if they’re covered under a Unum policy, they’re eligible to start making the most of Help@hand immediately.

  • Employee guide: Why not include the employee guide in their welcome pack, so they can get familiar with the support available to them.

Useful resources

Help@hand employee guide (Group Income Protection)
Help@hand employee guide (Critical Illness or Life Insurance)

And finally

If you experience any issues with the platform or rollout of Help@hand along the way, simply email:

help-at-hand@unum.co.uk

Our dedicated Help@hand team will get back to you as soon as possible.

We're here to help

Have a question or can’t find what you’re looking for? Get in touch with us.

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