From launching Help@hand, maintaining employee awareness, and onboarding your new starters - this is your go-to support hub.
Of course, every business is different, so feel free to use what work best for you.
If you are a Unum Group Income Protection, Group Life and Group Critical Illness policyholder, and you haven’t already, you can register for Help@hand now.
Access the Help@hand portal using the link below and fill out the administrator details. Further admins can be added from the portal.
We’ll send you a confirmation email, and will be in touch with portal login details within 5 working days.
Finally, follow the steps in the portal to set up your account so your employees can start using Help@hand.
From launching Help@hand, maintaining employee awareness, and onboarding your new starters - this is your go-to marketing support hub. Of course, every business is different, so feel free to use those sections that work best for you.
To get the best possible level of awareness and uptake, it’s important to communicate your new service early
As employees are getting their invitation emails, make sure you’re continuing to communicate
Give your employees a nudge post-launch so they have the app ready for when they need it
Schedule reminders every now and then about the services available, to make sure employees are making the most of it
Make sure new employees are aware of the services from when they join, to make the most of Help@hand
If you experience any issues with the platform or rollout of Help@hand along the way, simply email:
Our dedicated Help@hand team will get back to you as soon as possible.
We're here to help