Help@hand communication support

From launching Help@hand, maintaining employee awareness, and onboarding your new starters - this is your go-to support hub. 

Of course, every business is different, so feel free to use what work best for you.

Accessing Help@hand from Unum

How do I get started?

If you are a Unum Group Income Protection, Group Life and Group Critical Illness policyholder, and you haven’t already, you can register for Help@hand now.

Step 1
Access the Help@hand portal by registering using the link below and fill out the administrator details. Further admins can be added from the portal.

Step 2
We’ll send you a confirmation email and will be in touch with portal login details within 5 working days.

Step 3
Follow the steps in the portal to set up your account. You may also want to join one of our new interactive Help@hand Ready sessions, aimed at Help@hand Administrators.

Step 4
Make sure you’re using the employee communications channels available to you, to promote the benefits of engaging with Help@hand.

Register for Help@hand Admin Portal

Upcoming sessions
Help@hand Ready

There to support you from launch to the everyday administration of Help@hand. Join us for a 20-30 minute session including time for a Q&A, so you can get some top tips, ask questions, and feel confident when using the Help@hand Admin Portal.

2nd May 2024

10:00 – 10:30am

14th May 2024

10:00 – 10:30am

30th May 2024

10:00 – 10:30am

Spotlight on Savings & Discounts

As part of the total health and wellbeing support, employees can access extensive savings and discounts via Help@hand, provided by BenefitHub. We have some useful resources to help you inspire employees to stretch their budgets further, enjoy more for less, and make meaningful savings on anything from groceries to days out. And if employees get into the habit of checking their Help@hand app for the latest deals, they will also be more familiar with Help@hand and all the other services available to them.

Savings-led employee email template

Savings top tips poster

Help@hand rollout plan

From launching Help@hand, maintaining employee awareness, and onboarding your new starters - this is your go-to marketing support hub.

Of course, every business is different, so feel free to use those sections that work best for you.

  • Pre-launch

    To get the best possible level of awareness and uptake, it’s important to communicate your new service early

  • Launch

    As employees are getting their invitation emails, make sure you’re continuing to communicate

  • Post-launch

    Give your employees a nudge post-launch so they have the app ready for when they need it

  • Ongoing activity

    Schedule reminders every now and then about the services available, to make sure employees are making the most of it

  • New starters

    Make sure new employees are aware of the services from when they join, to make the most of Help@hand


To get the best possible level of awareness and uptake, we know how important it is to communicate your new service as early as possible.

  • Employer checklist: Before you get started, we recommend you download our launch checklist for set of reminders you can tick off, including technical checks.
  • Admin Portal Guide: This quick guide will show you how to set up your account, upload employee details and keep your account updated.
  • Pre-launch email: We’ve created a useful email template to get you started, to let employees know what’s coming up.

Useful resources

Help@hand Rollout Checklist
Help@hand Admin Portal Guide
Help@hand Coming soon poster
Pre-launch email

Launch day

At this stage, you should’ve uploaded your employee details on the Help@hand Admin Portal. Next, your employees will be receiving their automated welcome emails with their unique login details. 

  • Launch email: Even though you’ve already made your employees aware that Help@hand is launching, send a reminder on the day.
  • Intranet wording: use our template to get information about Help@hand on your employee intranet for launch day.
  • Launch materials: pick from the materials available to communicate to your employees, through the internal communications channels available to you.

Useful resources

Launch day email
Intranet wording (Group Income Protection)
Intranet wording (Critical Illness or Life Insurance)
Help@hand Poster
Help@hand employee guide (Group Income Protection)
Help@hand employee guide (Critical Illness or Life Insurance)


Help@hand offers such valuable services, it’s worth having the app downloaded and readily available for when it’s needed. Give your employees a nudge post-launch so they have it ready.

  • Post-launch email: We’d recommend sending out a reminder email in the couple of weeks after the launch. 

Useful resources

Help@hand post-launch email

Ongoing activity

After this is all done, you might want to schedule ongoing reminders, or focus on specific services to increase awareness and drive engagement. Also, once the app is embedded usage data and insights become available so you can see the impact of your efforts and how employees are benefiting from Help@hand.

  • Post launch email: Make sure employees are making the most of their services.
  • Wellbeing services: Drive engagement in wellbeing resources available in the app.
  • Employer Help@hand insights report: Get a breakdown of Help@hand utilisation (must have 50 or more employees who have booked consultations - 'active users' in the Admin Portal - due to confidentiality).

Useful resources

Follow-up email
Help@hand wellbeing services poster
Personal Health Wellbeing worksheet
Employer insights report

New starters

We suggest that you add a new starters email address to the Admin Portal quickly – if they’re covered under a Unum policy, they’re eligible to start making the most of Help@hand immediately.

  • Employee guide: Why not include the employee guide in their welcome pack, so they can get familiar with the support available to them.

Useful resources

Help@hand employee guide (Group Income Protection)
Help@hand employee guide (Critical Illness or Life Insurance)

And finally

If you experience any issues with the platform or rollout of Help@hand along the way, simply email:

Our dedicated Help@hand team will get back to you as soon as possible.

Help@hand® is a digital, value-added service provided to Unum Limited (“Unum”) by Square Health Limited which connects employees of Unum customers to third party specialists who can help manage their, and their families’, health and wellbeing. Access is facilitated by Unum at no cost to the Unum customer and with no increase in premium. However, employees will be liable for charges for medication and delivery, referral letters and private fit notes. Unum may withdraw or change this service at any time. The service is entirely separate to the Unum insurance policy and is subject to the terms and conditions of the relevant third-party specialists.  Unum will not receive any payment or commission from Square Health Limited arising from any employee involvement with Help@hand. Available to UK residents only.

BenefitHub Limited (“BenefitHub”) is completely independent of, and separate from, Unum Limited and any Unum insurance policy.  Any engagement with BenefitHub is subject to BenefitHub’s terms and conditions and to BenefitHub’s privacy policy. Unum Limited will not be involved in the provision of the BenefitHub service in any way whatsoever and will have no access to any orders placed or data on the BenefitHub platform. Unum Limited does not accept any responsibility or liability for the BenefitHub offering and makes no warranties or representations about it (or its constituent parts) or about the suitability of the BenefitHub service. Unum Limited will not receive any payment or commission from BenefitHub arising from any employee involvement with BenefitHub. The choice to engage with BenefitHub is entirely up to the employee and Unum disclaims any liability in relation thereto.  The decision to proceed with BenefitHub is solely on the basis provided herein.  Complaints, concerns, claims or questions regarding the BenefitHub platform should be made to BenefitHub directly.

Square Health Limited is registered in England and Wales under company number 07054181 and has its registered office at Crown House, William Street, Windsor, Berkshire SL4 1AT. 

BenefitHub Limited is registered in England & Wales under company number 11109677 and has its registered office at 2nd Floor Regis House, 45 King William Street, London, EC4R 9AN.

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