Help@hand employee engagement
From launching Help@hand, maintaining employee awareness, and onboarding your new starters - this is your go-to support hub.
Of course, every business is different, so feel free to use what work best for you.
How do I get started?
If you are a Unum Group Income Protection, Group Life and Group Critical Illness policyholder, and you haven’t already, you can register for Help@hand now.
Step 1
Access the Help@hand portal using the link below and fill out the administrator details. Further admins can be added from the portal.
Step 2
We’ll send you a confirmation email, and will be in touch with portal login details within 5 working days.
Step 3
Finally, follow the steps in the portal to set up your account so your employees can start using Help@hand.
Help@hand rollout plan
From launching Help@hand, maintaining employee awareness, and onboarding your new starters - this is your go-to marketing support hub. Of course, every business is different, so feel free to use those sections that work best for you.
- Pre-launch
To get the best possible level of awareness and uptake, it’s important to communicate your new service early
- Launch
As employees are getting their invitation emails, make sure you’re continuing to communicate
- Post-launch
Give your employees a nudge post-launch so they have the app ready for when they need it
- Ongoing activity
Schedule reminders every now and then about the services available, to make sure employees are making the most of it
- New starters
Make sure new employees are aware of the services from when they join, to make the most of Help@hand
Pre-launch
To get the best possible level of awareness and uptake, we know how important it is to communicate your new service as early as possible.
- Employer checklist: Before you get started, we recommend you download our launch checklist for set of reminders you can tick off, including technical checks.
- Admin Portal Guide: This quick guide will show you how to set up your account, upload employee details and keep your account updated.
- Pre-launch email: We’ve created a useful email template to get you started, to let employees know what’s coming up.
Launch day
At this stage, you should’ve uploaded your employee details on the Help@hand Admin Portal. Next, your employees will be receiving their automated welcome emails with their unique login details.
- Launch email: Even though you’ve already made your employees aware that Help@hand is launching, send a reminder on the day.
- Intranet wording: use our template to get information about Help@hand on your employee intranet for launch day.
- Launch materials: pick from the materials available to communicate to your employees, through the internal communications channels available to you.
Useful resources
Post-launch
Help@hand offers such valuable services, it’s worth having the app downloaded and readily available for when it’s needed. Give your employees a nudge post-launch so they have it ready.
- Post-launch email: We’d recommend sending out a reminder email in the couple of weeks after the launch.
Useful resources
Ongoing activity
After this is all done, you might want to schedule ongoing reminders. Also, once the app is embedded usage data and insights become available so you can see the impact of your efforts and how employees are benefiting from Help@hand.
- Post launch email: Make sure employees are making the most of their services.
- Employer Help@hand insights report: Get a breakdown of Help@hand utilisation (must have 50 or more employees who have booked consultations - 'active users' in the Admin Portal - due to confidentiality).
New starters
We suggest that you add a new starters email address to the Admin Portal quickly – if they’re covered under a Unum policy, they’re eligible to start making the most of Help@hand immediately.
- Employee guide: Why not include the employee guide in their welcome pack, so they can get familiar with the support available to them.
And finally
If you experience any issues with the platform or rollout of Help@hand along the way, simply email:
Our dedicated Help@hand team will get back to you as soon as possible.
We're here to help
Have a question or can’t find what you’re looking for? Get in touch with us.
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