Make claim

If you want to make a claim under your policy, here are all the details you'll need.

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Identify which policy do you have

Making a Claim: identify your policy

The quickest way to access the claim forms you need is to identify the type of policy you have and then click on the relevant link - you'll be able to download the relevant claim forms and you'll find information on where to send them:

  • Locate your Unum policy documentation
  • Find the policy name and number on the front page
  • Looking at the descriptions, below, identify which type of policy you have
  • If you're unsure which policy you have, give our claims team a call on 01306 873243

For United States policyholders

For queries related to United States policyholders, please contact Unum Group in the United States.

Group policies

Group policies are taken out by companies who want to insure five or more people in their company. These policies will have the company's name written on the front of the policy document and have six or nine numbers, e.g. XY Company/ 123456 or XY Company/ 123456789 Click on the links below to access the relevant claim forms. If you are unsure whether you have a Group policy, please call us on 01306 873 243.

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Group Income Protection

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Group Critical Illness

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Group Life Insurance

Individual policies

Individual policies are usually taken out by individuals (although our Executive Income Protection product provides cover for businesses). These policies will have either your name or the company's name written on the front, e.g. Jane Smith, or XY Company Click on the links below to access the relevant claim forms. If you are unsure whether you have an Individual policy, please call us on 01306 873 243.

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Individual Income Protection

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Individual Critical Illness

Sick Pay Insurance (SPI)

Sick Pay Insurance policies will have the company's name written on the front of the policy document and will have seven numbers and one letter, e.g. Unum Limited/ B1234567 Click on the link below to access more information on making an online claim, or to download the relevant forms to fill in and post.

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Sick Pay Insurance

Dental and Optical policies

You can login to our member portal at any time to make claims and view your documents. Please ensure you include proof of payment for your treatment before submitting your claim. If you have a question about an existing claim or recent settlement, call us on 020 7265 7111 or email dental@unum.co.uk.

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Dental Member Portal

Optical Member Portal

Unum Select policies

Unum Select policies will have the company's name written on the front of the policy document and will have seven numbers and one letter, e.g. Unum Limited/ A1234567 Note for Unum Select Employees/Claimants: You are a member of a Unum Select policy if you make payments that are automatically deducted from your pay and you joined the plan via a face-to- face or telephonic enrolment process at your place of work. Click on the link below to log in to Unum Select where you can make a claim.

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Unum Select Portal

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