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Claims: Group Critical Illness

Claims steps
Three steps to make a claim

Step 1

The employer claim form

Step 2

The employee claim form

Step 3

Managing the claim and payment

Support services

Giving complete peace of mind

Our Group Critical Illness customers automatically have access to a range of support services whenever they’re needed.

  • Unum Cancer Pathway

    Quick and easy access to personalised cancer support upon diagnosis, through treatment and after treatment - whenever it's needed.

    Explore Cancer Pathway

  • Help@hand

    Total health and wellbeing support for employees, including remote GPs, mental health support and full integrated Employee Assistance Programme – with a comprehensive employee communications toolkit.

    Learn more about Help@hand
More information

Information to help

Contact us
If you have any queries, you can get in touch by:
 
Email: ClaimsUK@Unum.co.uk

Call: 0345 600 6761

Post:
Unum Claims Department
Milton Court
Dorking
Surrey
RH4 3LZ

Complaints

If you are not completely happy with your service or a claims decision, please speak to your usual contact who will try and resolve the issue for you immediately.
 
If they are unable to do so, they will refer your concerns to the Complaints Team. 
 
For full details of our complaints process, see our complaints page here. You can also view our 'A Guide to Customer Complaints' document.