Unum partners with Reframe, an award-winning provider of personalised, expert cancer assistance, to provide our Cancer Support Service.
When someone is first diagnosed with cancer it can be very confusing and overwhelming. Click the link below to see how Reframe can help employees understand their situation so they can make a decision that is best suited to them.
Reframe offers ongoing, wraparound cancer support for 2 years after first contact with them. The Cancer Support Service is there to arrange, find and facilitate assistance across a huge range of areas, providing employees with a dedicated manager.
Employees diagnosed with cancer can opt into this support immediately by selecting it in the employee claim form.Find out more about Reframe
It helps us progress the claim as fast as possible when we receive all available medical evidence alongside the claim.
Employers, please ask your employee to provide any medical evidence they may have relating to their critical illness event along with their claim form.
This evidence could include:
Base or extra cover?
Please remember that Unum policies have cover available for both base and extra groups of conditions. This impacts which critical illness events you can claim for. The policy will detail whether base or extra cover is in place. If you are not sure please speak to your employer/HR representative/plan administrator.
If you have any queries, you can get in touch by:
Call: 01306 873243
Unum Claims Department
If you are not completely happy with your service or a claims decision, please speak to your usual contact who will try and resolve the issue for you immediately.
If they are unable to do so, they will refer your concerns to the Complaints Team.
Our Group Critical Illness customers automatically have access to a range of support services whenever they’re needed.
We're here to help