Who should make the claim?
Employees: you do not need to download any forms from our website; your employer will provide you with any claim forms you need to fill in and tell you how, when and where to return them.
Employers: as the policyholder you need to submit the Group Critical Illness claim. You can access all the information you need to do this, including downloadable claim forms, on this page.
Forms to fill in
You can download all the forms you need to fill in for your claim from the table, below:
|Form||No. of copies to print||Filled in by||Send to|
|Employer claim form||1||Employer||Unum|
|Employee claim form||1||Employee||Unum|
|Consent Form||1||Employee||Unum together with their original birth certificate as proof of age|
|Your Statutory Rights||1||Employee||N/A. For the employee to keep|
Where to send the forms
Please look at the table above to see where you should send the forms. Where a form needs to be returned to Unum, you can submit your claim to us on paper to the address below, by email or simply by calling us on 01306 873243.Unum
When to submit the forms
Please submit the forms as soon as possible to ensure we can pay your claim promptly.
Managing your claim
Your claim will be assessed by one of our experienced claims handlers. In some cases, we may require further medical evidence or an independent assessment of your employee’s medical condition from an impartial consultant. Where this is the case, we will arrange and pay for this consultation and any reasonable travel costs.
We will keep you regularly updated on the progress of your claim.
If your claim is accepted, payment will be made directly to your employee.