Claims: Group Critical Illness

Employee working in the office

Claims steps
Three steps to make a claim

Step 1

Tell us about a new claim

Step 2

Send us your forms

Step 3

Managing the claim and payment

The cancer support service from Reframe

Unum partners with Reframe, an award-winning provider of personalised, expert cancer assistance, to provide our Cancer Support Service.

When someone is first diagnosed with cancer it can be very confusing and overwhelming. Click the link below to see how Reframe can help employees understand their situation so they can make a decision that is best suited to them.

Reframe offers ongoing, wraparound cancer support for 2 years after first contact with them. The Cancer Support Service is there to arrange, find and facilitate assistance across a huge range of areas, providing employees with a dedicated manager.

Employees diagnosed with cancer can opt into this support immediately by  selecting it in the employee claim form. 

Find out more about Reframe

More information
Information to help

Additional evidence

It helps us progress the claim as fast as possible when we receive all available medical evidence alongside the claim.

Employers, please ask your employee to provide any medical evidence they may have relating to their critical illness event along with their claim form.

This evidence could include:

  • Medical reports from consultants
  • Prescriptions
  • Photographs of medicine labels
  • Virtual GP notes
  • GP information accessed via online portal.

Base or extra cover?

Please remember that Unum policies have cover available for both base and extra groups of conditions. This impacts which critical illness events you can claim for. The policy will detail whether base or extra cover is in place. If you are not sure please speak to your employer/HR representative/plan administrator.

Contacting us

If you have any queries, you can get in touch by:


Call: 0345 600 6761

Unum Claims Department
Milton Court


If you are not completely happy with your service or a claims decision, please speak to your usual contact who will try and resolve the issue for you immediately.

If they are unable to do so, they will refer your concerns to the Complaints Team. 

For full details of our complaints process, see our complaints page here. You can also view our 'A Guide to Customer Complaints' document.

Support services
Giving complete peace of mind

Our Group Critical Illness customers automatically have access to a range of support services whenever they’re needed.


Total health and wellbeing support for employees, including remote GPs, mental health support and full integrated Employee Assistance Programme – with a comprehensive employee communications toolkit.

Unum Cancer Pathway

Quick and easy access to personalised cancer support upon diagnosis, through treatment and after treatment - whenever it's needed.

We're here to help

Have a question or can’t find what you’re looking for? Get in touch with us.

Contact us