Help@hand transformed

Our award-winning health and wellbeing app Help@hand offers total wellbeing support for employees and their eligible family members, all in one place.  It’s available at no additional cost to every Unum Group Income Protection, Group Life and Group Critical Illness policyholder. Click below to get started.

Help@hand from Unum application wellbeing services

What's new?

Take a look at our video to see how Help@hand has transformed.

Why Help@hand?


Help@hand’s rating on Google Play


Appointments made in the first half of 2023


Users satisfied with the service provided

Help@hand app from Unum

Practical, everyday employee support

Highly valued health and wellbeing support, including:

  • Unlimited mental health consultations2
  • Medical appointments — unlimited 24/7 remote GP appointments, plus physiotherapy and medical second opinions
  • 360 Wellbeing Score — four short assessments to get key insights into employees’ wellbeing and unlock 1-2-1 lifestyle coaching
  • A fully integrated Employee Assistance Programme (EAP) with a 24/7 helpline for support on emotional and practical issues
  • Financial and legal guidance 
  • Everyday savings and discounts3
  • On-demand wellbeing content and resources
  • 1-2-1 personal training and nutritional consultations4

For details and eligibility of all services, see our dedicated Help@hand services page.

Discover more
"Help@hand can be literally lifesaving, or a valuable backup if you just need a chat or some advice. It’s an incredible perk and I wanted to say thank you to all those involved in making this part of the employment package as, being completely honest, I would not be writing this if I hadn’t used it."
Employee of large fintech firm and Help@hand user

Help@hand employers dashboard

Manage your workforce’s wellbeing

As an employer, you’ll benefit from streamlined onboarding and administration for the app via a single portal. Plus, consolidated usage reports show how your employees use the services for better insight, allowing you to tailor your benefits package to meet employee needs.5

Find out more about Help@hand Insights Report
Reframe expert care

Direct access to cancer services

Unum have integrated our established cancer services, provided by cancer experts Reframe6, into Help@hand – putting essential services at the fingertips of employees and making it easier to get vital support, wherever they are in their cancer journey.

  • Employees covered by a Group Life policy can access in-the-moment cancer guidance with Cancer Assist 7
  • Employees covered under a Group Critical Illness policy have access to comprehensive ongoing support with Unum's Cancer Support Service, and if the policy is employer-funded they can access this directly via the app.7
Accessing Help@hand from Unum

Telling your staff about Help@hand

Get everything you need to support with your communications, from launching Help@hand to your employees, maintaining awareness and onboarding new starters. 

Including a rollout checklist, email copy templates, posters and comprehensive employee guides.

Helpful resources

Terms and conditions

1 Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary on services.
2 This service is suitable for mild to moderate issues. The number of sessions provided will be subject to clinical appropriateness. Should the service no longer be appropriate, you will be directed to alternative support.
3 Provided by BenefitHub. BenefitHub Ltd is registered in England & Wales under company number 11109677 and has its registered office at 2nd Floor Regis House, 45 King William Street, London, United Kingdom, EC4R 9AN.
4 Exclusive to Group Income protection policyholders
5 To ensure total confidentiality, Help@hand insights reports are only available to employers where at least 50 employees have booked a consultation (known as ‘active users’)
6 Reframe is the trading style of Harley Street Concierge Ltd. Registered address: The Square, Basing View, Basingstoke, Hampshire, UK RG21 4EB.
7  Cancer Assist and the Cancer Support Service are provided to Unum Group customers by Reframe. This service is entirely separate from any Unum insurance policy, is not part of the insurance contract, and is provided by Unum for no additional cost to its customers. Unum can withdraw or change the service in the future. Cancer Assist is available to UK residents only.

Help@hand is provided to Unum Group customers by Square Health. It offers access to services designed to manage the health and wellbeing of employees and their families. Help@hand is entirely separate from any Unum insurance policy. Help@hand is not part of the insurance contract, is provided by Unum for no additional cost to its customers, and Unum can withdraw or change the service in the future. Help@hand is available to UK residents only. Unum offers access to the Help@hand services provided by third parties. Square Health Limited, registered in England and Wales Number 07054181. Crown House, William Street, Windsor SL4 1AT.