Providing insured employees with quick access to five key health and wellbeing services through one easy-to-use app - available at no cost to you as a Unum Group Life, Critical Illness or Income Protection policyholder.
Supporting employees and their families* with five health and wellbeing services.
An unlimited amount of video consultations that last up to 20 minutes. Available all day, every day, and including prescriptions and medications delivered directly where needed**.
Direct access to mental health therapists (usually via video consultation) offering advice and individual treatment plans. Up to 8 consultations per year shared between employee and partner.
Personalised treatment with bespoke exercises provided by a physiotherapist (usually via video consultation). Up to 8 consultations per year shared between employee and partner.
Consultations with UK-based private consultants – following a final diagnosis (2 consultations per annum).
Advice on a range of life and work issues, including financial, legal and family concerns, nutritional advice and fitness plans, plus a confidential 24/7 helpline.
*Employees and their partner (if applicable) will be able to access all Help@hand services. Children are eligible to access the remote GP and medical second opinion services up until their 18th birthday or 24th birthday if in full-time education. Children over 18 will be able to access the Life, money and wellbeing confidential helpline and other online resources.
**If an individual requires medication, a referral letter or a private fitnote, they will need to pay for these. They will also need to pay a delivery charge if they opt to have the medication sent to them. The remote GP will go through the options and next steps during the consultation.
Help@hand is a virtual, value-added benefit service which connects the employees of Unum customers to third party specialists who can help manage their health and wellbeing, and that of their family. Access to the service is facilitated by Unum at no cost to you. Unum is not the provider of the service, but can withdraw or change the service at any time. The service is entirely separate from any insurance policy provided by Unum and is subject to the terms and conditions of the relevant third party specialists. Help@hand is a non-contractual benefit. There is no additional cost or increase in premium as a result of Unum making this benefit available.
Our Employer toolkit is designed to provide your client with a suggested rollout plan for Help@hand, so they can communicate the service it offers and get the best possible level of engagement from their employees.View our employer toolkit
Read this real-life case study to see how Help@hand supports people when they need it most.View our case study
As with any service, there’s often questions about how it works. That’s why we’ve prepared this helpful FAQ to hopefully answer some of the questions that you may have.View our FAQ page
As we all adapt to the fast-evolving changes following the coronavirus (COVID-19) pandemic, there’s more pressure than ever on providing effective and appropriate wellbeing to our staff.
We know that receiving a cancer diagnosis is hard enough at any time, but the current pandemic can make this even more difficult.
In these times of uncertainty and worry, employers want to do all they can to support their employees.