Providing insured employees with quick access to health and wellbeing services through an award-winning app - available at no cost to you as a Unum Group Life, Critical Illness or Income Protection policyholder.



Find it stressful taking time off work for medical appointments.

1 in 3

End up missing appointments due to work pressures.


Say their health deteriorated as a result of missing appointments.

Stand out from the competition

Supporting employees and their families* with six health and wellbeing support services.

  1. 1

    Remote GP

    An unlimited amount of video consultations that last up to 20 minutes. Available all day, every day, and including prescriptions and medications delivered directly where needed**.

  2. 2

    Mental health support

    Direct access to mental health therapists through the app (usually via video consultation) offering advice and individual treatment plans. Up to 8 consultations per year shared between employee and partner.

  3. 3


    Personalised treatment with bespoke exercises provided by a physiotherapist (usually via video consultation). Up to 8 consultations per year shared between employee and partner.

  4. 4

    Medical second opinions

    Consultations with UK-based private consultants – following a final diagnosis (2 consultations per annum, shared between employee and partner).

  5. 5

    Life, money and wellbeing support

    Advice on a range of life and work issues, including financial, legal and family concerns, nutritional advice and fitness plans, plus a confidential 24/7 helpline.

  6. 6

    Wellbeing Calendar

    Providing wellbeing content and direct sign up to regular events, employees can access useful articles, webinars and podcasts covering lifestyle, physical, emotional, and financial topics.

*Employees and their partner (if applicable) will be able to access all Help@hand services. Children are eligible to access the remote GP and medical second opinion services up until their 18th birthday or 24th birthday if in full-time education. Children over 18 will be able to access the Life, money and wellbeing confidential helpline and other online resources.

**If an individual requires medication, a referral letter or a private fitnote, they will need to pay for these. They will also need to pay a delivery charge if they opt to have the medication sent to them. The remote GP will go through the options and next steps during the consultation.

Help@hand is a virtual, value-added benefit service which connects the employees of Unum customers to third party specialists who can help manage their health and wellbeing, and that of their family. Access to the service is facilitated by Unum at no cost to the Unum customer. Unum is not the provider of the service, but can withdraw or change the service at any time. The service is entirely separate from any insurance policy provided by Unum and is subject to the terms and conditions of the relevant third party specialists. There is no additional cost or increase in premium as a result of Unum making this benefit available.

Mobile Help@hand dashboard
"The antidote is speaking to someone who is trained to understand and help me deal with issues – knowing that you are having a confidential chat to someone who is not judgemental and wants you to get better."
Help@hand user, age 34

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