Forms to fill in

As we have a wide range of Income Protection policies, we want to make sure you fill in the claim form for the correct policy so your claim is processed as quickly as possible.

The most accurate way of doing this is by asking you to contact us on 01306 873 243 or and provide us with the following information:

  • your name
  • your date of birth
  • your policy number

We will then be able to either email or post your claim forms; whichever is more convenient for you.

Download our guide on how to make a claim

Personal and Primary Income Replacement Plans


Where to send your forms


Claims Department
Milton Court

Call: 01306 873243 if you have any queries or would like to submit a claim by phone.

When to submit the forms

You can submit a claim as soon as you anticipate a problem, but please make sure you submit the forms no later than:

  • Up to 13 week deferred period: within 4 weeks of your absence
  • More than 13 week deferred period: within 10 weeks of your absence

Managing your claim

The onset of an illness or injury is traumatic enough for everyone involved without having to deal with unwanted and unnecessary administration.

To help support you, you will be looked after by a dedicated Claims Management Specialist who will stay with the claim, providing much-needed continuity. We will keep the policyholder regularly updated on the progress of the claim.

Your Claims Management Specialist will guide you through the assessment and keep you in the loop - giving regular updates to the policyholder and asking for clarification when we need it. If you have any questions at any time, you can contact your Claims Management Specialist directly by telephone, email or letter, whichever you prefer. And we’ll always:

  • Call before we write: it’s quicker and easier and enables you to ask any questions you might not feel able to through the formal written process
  • Keep you in the loop: we’ll give regular updates and ask for clarification when we need it

Claim payment

If your claim is accepted, regular Income Protection payments will be paid monthly in arrears directly to the policyholder’s bank account.

Paying benefit when it’s needed and for as long as it’s needed is vital. We will deliver on that commitment for as long as the claim lasts. Once a claim decision has been made, we’ll call to confirm the payments we’ll be making and talk about ongoing claims management plans.

If we don’t think the evidence supports paying the claim, we will take care to explain the reasons why – quickly and clearly.

Rehabilitation service

If you would like help from our team of rehabilitation experts, please call our Rehabilitation Helpline on 01306 646 001.


How to make a claim - Personal and Primary Income Replacement Plans
Earnings Guide - Executive Income Protection