Supporting you and your family every step of the way

We’re committed to protecting your financial, emotional and physical wellbeing. Whether that’s making a claim through your insurance product with us – or finding out about the services available to you and your family.

Support services

Offering more than just insurance

We’re committed to employee wellbeing and have a range of tools designed to help you. Some services on this page are only available with certain policies, so please check with your employer for further details if you’re unsure.

  • iconCaseStudy

    Help@hand case study

    Read this real-life case study to see how Help@hand supports people when they need it most.

    View case study
  • iconCancerPathway

    Cancer Pathway

    Unum’s Critical Illness Cancer Pathway provides quick and easy access to cancer support upon diagnosis, through treatment and after treatment – whenever needed.

    Access Pathway
  • our-services-icon-mental

    Mental Health Pathway

    Unum’s Mental Health Pathway is an early intervention service – providing fast, specialist support to employers and their employees when facing a mental health concern.

    Access Pathway
  • Heart_EAP_Blue

    Life, money and wellbeing support (EAP)

    Our comprehensive EAP includes employee access to a 24/7 helpline, legal support, wellbeing content and tailored fitness plans.

    Learn more
  • our-services-icon-rehab

    Rehabilitation and return to work support

    Immediate access to specialist support designed to help individuals stay at work if they’re struggling with a health condition, or return to work after absence.

    Learn more
  • our-services-icon-calendar

    Wellbeing Calendar

    Our Wellbeing Calendar is an interactive tool that can help you plan your physical, emotional, sickness absence and financial wellbeing activities for the year ahead.

    Learn more

Making a claim

Making a claim is straightforward, but may be slightly different depending on the type of policy you have or the product you’re covered by.

If you’re covered by a Group Income Protection or Critical Illness policy, you will need to ask your employer for a claim form. For all other products, please click on the link below to make your claim.

Make a claim

"It was easy to book an appointment, which I received within an hour. It was really quick and easy to use, and I’d definitely use Help@hand again over waiting to speak to my own GP."
Customer services