Management Team

The Company boasts a highly experienced and knowledgeable management team. This comprises a Board which sets the Company’s strategic aims, Board Committees which report to the Board, and an Executive Committee which is responsible for implementing and executing the Company's business strategy.

Meet the Team
Our Leadership

CEO Unum UK

Mark Till, Chief Executive Officer Unum UK and Chairman, Unum Poland

As CEO, Mark leads Unum UK, creating a clear strategy and providing an environment which delivers the best service possible for our customers.

He joined in February 2021, attracted by Unum’s strong customer focus and the caring culture that helps people at difficult moments in their lives. He is passionate about helping people secure their financial wellbeing.

Before joining Unum, Mark held several leadership roles in financial services, most recently spending 5 years at Aegon UK as Managing Director, Platform Solutions. There he was responsible for leading the company across pensions, investment platforms, asset management and personal protection.

Unum's Chief Finance Officer

John Fletcher, Chief Financial Officer

Jon has been with Unum for 7 years and was appointed Chief Financial Officer in January 2017. He leads the Finance and Underwriting function at Unum UK, which is responsible for:

  • Providing strategic financial management and leadership across the business to support us meeting stakeholder expectations
  • Measuring and communicating performance against our objectives and financial plans
  • Shaping financial targets and long-term financial strategy
  • Pricing and underwriting business
  • Managing capital requirements to protect customers and meet regulatory requirements.

Jon is a Director of Unum Limited and Unum European Holding Company Limited, as well as being a member of the Supervisory Board of Unum Poland.

Unum's CMO

Liz Walker, Chief Operating Officer

As Chief Operating Officer (COO), Liz is responsible for our service operations for brokers and customers.

She drives the strategic development of our broker servicing, claims and rehabilitation propositions to deliver the highest levels of service excellence to every customer. Liz considers ensuring her team feels valued, respected and equipped to deliver excellent customer service vital to her role.

Liz has been with Unum for 25 years, moving from the US Sales Organisation team to the UK in 2012. Before becoming COO, she ran the Key Accounts Sales Team and was the UK HR Director.

Unum's Chief Information Officer

Arvinder Mudhar, UK Chief Information and Digital Officer

Arvinder is responsible for delivering Unum’s strategy to become a digital enterprise that can offer our customers advanced digital, data-led protection and accompanying health and wellbeing services.

As part of this, Arvinder oversees the provision of core services that ensure our technology is secure, stable and resilient.

Having held previous Chief Information Officer and Digital Leadership roles across the financial services sector, Arvinder’s background is vital to ensuring we provide the best experience for our customers and colleagues.

Arvinder is passionate about providing mentoring and counselling for people in technology careers.

Unum's Chief Risk Officer

Claire Stockhausen, Chief Risk Officer

Claire and her team are responsible for Risk, Legal, Compliance, Governance and Public affairs for Unum UK.

Day-to-day, she engages with the business to ensure all risks are identified, understood and managed to Unum’s agreed risk appetite and within an effective enterprise risk management framework.

In addition, her team provides valuable advice and guidance to ensure that the Unum UK Group of companies makes commercial decisions that are fully informed by the associated legal and regulatory risks and that these decisions are appropriately approved within the enterprise's governance structure in a timely fashion.

Unum's Chief Distribution Officer

Glenn Thompson, Chief Distribution Officer

As Chief Distribution Officer, Glenn leads Unum UK’s Growth and Distribution team, who are responsible for delivering growth and providing support to both intermediaries and customers.

Glenn brings a wealth of experience to his role, having been with Unum UK for almost 30 years, with the last 13 years spent on the Executive Team. Prior to that, he’s held various sales management and leadership roles.

Glenn is dedicated to ensuring growth in our business and helping people develop their careers and fulfil their potential.

Unum's Chief People Officer

Natalie Rogers, Chief People Officer

Natalie drives and directs leading edge HR and people strategies that support Unum’s goal of attracting, developing and retaining high quality, customer-driven people.

The HR function she oversees works in tandem with the business to shape an equitable and inclusive culture that drives diversity, excellence and innovation by supporting talent, wellbeing, engagement and the employee work experience.

Before Unum, Natalie worked across various sectors in HR Director roles, including at Legal & General and Liverpool Victoria (LV). Immediately before joining Unum, as Chief People Officer, she held an interim HR Change and Transformation Lead role at Canada Life UK.

Unum's CMO

John Hyde, Chief Marketing Officer

John and his team develop and drive powerful marketing strategies that present attractive and compelling solutions for customers. Championing the customer is at the heart of the team’s work.

A specialist in growing businesses through building an understanding of customers’ needs and using this to create compelling, commercially attractive propositions, John is also passionate about people and nurturing teams to thrive.

John joined Unum in September 2021, bringing extensive marketing, strategy and distribution experience in financial services. This includes, most recently, as Head of Growth Products at Hastings Direct responsible for driving growth through product diversification.

He has also held senior positions at Legal & General, BGL Group and the Royal Bank of Scotland.

Executive Committee

The executive team is responsible for implementing and executing the Company's business strategy. The Executive Committee develops and delivers the Company's annual business plan, which in turn is approved by the Board.

The committee is also responsible for identifying and recommending new business opportunities, monitoring operating and financial performance, and prioritising and allocating resources accordingly in line with the Company's business models.

The Executive Committee identifies and manages risk in accordance with the Company’s Risk Appetite and Risk Management Framework. It also ensures that the Company meets its legal and regulatory compliance requirements.

Board of Directors

The Board provides oversight, challenge and direction on all issues of strategy, performance, resources and standards of conduct. The Board sets the Company’s strategic aims and then implements these through its approval and regular monitoring of business plans and budgets prepared by the Executive Committee.

Clifton Melvin, Chair
Chair Nomination and Remuneration Committee

Clifton has significant experience of both the insurance and retail financial services sectors. He is a Fellow of the Institute of Actuaries and has enjoyed an executive career at Winterthur Life UK, GE Capital Europe, KPMG and AXA; his Non Executive experience includes Standard Life, Saga Services Ltd and Just Retirement Ltd.  Clifton is a Non-Executive Director of Unum Limited and Unum European Holding Company Limited.

Mark Till
Chief Executive Officer Unum UK & Chair Unum Poland

As CEO, Mark shapes and influences the future development of the company and ensures that it delivers on its strategic objectives. Mark is an Executive Director of Unum Limited, Unum European Holding Company Limited and Chair of Unum Poland Zycie.

Jon Fletcher
Chief Financial Officer

Jon provides strategic financial management and leadership across the business to support Unum UK in meeting stakeholder expectations. Jon is a Director of Unum Limited and Unum European Holding Company Limited. He is also a member of the Supervisory Board of Unum Poland Zycie.

Cheryl Black, Senior Independent Non-Executive Director
Chair Regulatory and Compliance Committee

Cheryl brings senior level board experience with recognised expertise in business transformation, combining both leadership and financial skills. During her executive career Cheryl worked at Telefonica O2 UK, Scottish Water and EDF; her Non Executive experience includes Skipton Building Society, Southern Water Services, NHS 24 and Telefonica UK Pension Trustee Ltd and she is currently a Trustee at Scottish Widows MasterTrust. Cheryl is a Non-Executive Director of Unum Limited and Unum European Holding Company Limited.

Nick Poyntz-Wright, Independent Non-Executive Director
Chair Risk Committee

Nick has significant experience of both insurance and retail financial services. He is a Fellow of the Institute of Actuaries and was previously CEO of Skandia UK and Director of Long-Term Savings and Pensions at the Financial Conduct Authority. He is a Non-Executive Director with the Phoenix Group, sitting on the Boards of its life subsidiaries as well as chairing the Investment Committee. He is also on the Board of Just Retirement Limited, part of Just Group. Nick is a Non-Executive Director of Unum Limited and Unum European Holding Company Limited.

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