The Company boasts a highly experienced and knowledgeable management team. This comprises a Board which sets the Company’s strategic aims, Board Committees which report to the Board, and an Executive Committee which is responsible for implementing and executing the Company's business strategy.
The executive team is responsible for implementing and executing the Company's business strategy. The Executive Committee develops and delivers the Company's annual business plan, which in turn is approved by the Board.
The committee is also responsible for identifying and recommending new business opportunities, monitoring operating and financial performance, and prioritising and allocating resources accordingly in line with the Company's business models.
The Executive Committee identifies and manages risk in accordance with the Company’s Risk Appetite and Risk Management Framework. It also ensures that the Company meets its legal and regulatory compliance requirements.
Mark Till, Chief Executive Officer Unum UK
As CEO, Mark shapes and influences the future development of the Company and ensures that it delivers on its strategic objectives.
Jon Fletcher, Chief Financial Officer
Jon provides strategic financial management and leadership across the business to support Unum UK in meeting stakeholder expectations. Jon leads the Finance and Underwriting function, which is responsible for measuring and communicating performance against Unum UK’s objectives and financial plans, shaping financial targets and the long term financial strategy, pricing and underwriting business, and managing capital requirements to make sure customers are protected and regulatory requirements are met.
Liz Walker, Chief Operating Officer
Liz drives the strategic development of our broker servicing, claims and rehabilitation propositions, to deliver the highest levels of service excellence to all our customers.
Arvinder Mudhar, Chief Information & Digital Officer
Arvinder and his team are responsible for the UK digital portfolio as well as aligning technical delivery to UK business goals through continued partnership with UK operations and leadership. He also works closely with the wider organisation to ensure compliance with information security guidelines.
Claire Stockhausen, Chief Risk Officer
Claire and her team are responsible for Risk, Legal, Compliance, Governance and Public affairs. She engages with the business to ensure all risks are identified, understood and managed to Unum’s agreed Risk Appetite, within an effective Enterprise Risk Management framework. In addition, the teams provide advice and guidance to ensure that all commercial decisions made by the Unum UK Group of companies are fully informed by the associated legal and regulatory risks and that such decisions are appropriately approved within the enterprise's governance structure, in a timely fashion.
Glenn Thompson, Customer Solutions Director
Glenn drives the Company's sales growth through the formulation and delivery of strategic sales and retention plans that are based on adding value to customers. He works closely with the wider organisation to translate customer needs into strategic business initiatives and developments.
Natalie Rogers, Chief People Officer
Natalie is responsible for driving and directing leading edge HR strategies that support Unum’s goal of attracting, developing and retaining high quality, customer-driven people as well as ensuring that the organisation encourages a high performance, values-based culture within a corporate and socially responsible operating framework.
Terri Lucas, Chief Marketing Officer
Terri is responsible for defining and delivering the Brand & Marketing strategy across the organisation, ensuring we are customer-led, innovative and easy to do business with for our partners. Terri leads our Marketing Division that encompasses Marketing Communications, Proposition Development, Data Analytics, Insights, Digital and Customer Experience.
Board of Directors
The Board provides oversight, challenge and direction on all issues of strategy, performance, resources and standards of conduct. The Board sets the Company’s strategic aims and then implements these through its approval and regular monitoring of business plans and budgets prepared by the Executive Committee.
Clifton Melvin, Chair
Chair Nomination and Remuneration Committee
Clifton has significant experience of both the insurance and retail financial services sectors. He is a Fellow of the Institute of Actuaries and has enjoyed an executive career at Winterthur Life UK, GE Capital Europe, KPMG and AXA; his Non Executive experience includes Standard Life, Saga Services Ltd and Just Retirement Ltd. Clifton is a Non-Executive Director of Unum Limited and Unum European Holding Company Limited.
Chief Executive Officer Unum UK
As CEO, Mark shapes and influences the future development of the company and ensures that it delivers on its strategic objectives. Mark is an Executive Director of Unum Limited, Unum European Holding Company Limited.
Chief Financial Officer
Jon provides strategic financial management and leadership across the business to support Unum UK in meeting stakeholder expectations. Jon is a Director of Unum Limited and Unum European Holding Company Limited. He is also a member of the Supervisory Board of Unum Poland Zycie.
Cheryl Black, Senior Independent Non-Executive Director
Chair Regulatory and Compliance Committee
Cheryl brings senior level board experience with recognised expertise in business transformation, combining both leadership and financial skills. During her executive career Cheryl worked at Telefonica O2 UK, Scottish Water and EDF; her Non Executive experience includes Skipton Building Society, Southern Water Services, NHS 24 and Telefonica UK Pension Trustee Ltd and she is currently a Trustee at Scottish Widows MasterTrust. Cheryl is a Non-Executive Director of Unum Limited and Unum European Holding Company Limited.
Malcolm McCaig, Independent Non-Executive Director
Interim Chair Audit Committee
Malcolm is a Certified Management Consultant. He has held senior positions at Cigna Corporation, Prudential UK and National Australia Bank, and was a partner at both Deloitte and Ernst & Young; his Non Executive experience includes OneSavings Bank, CMC Markets, Tradition (UK), Ageas (UK), Crest Nicholson, QBE Insurance (Europe) and Punjab National Bank (International) and The House of Lords. Malcolm previously served as a Non-Executive Director of Unum Limited and Unum European Holding Company Limited from 2009 to 2019, and was Chair of the Board from 2017.
Nick Poyntz-Wright, Independent Non-Executive Director
Chair Risk Committee
Nick has significant experience of both insurance and retail financial services. He is a Fellow of the Institute of Actuaries and was previously CEO of Skandia UK and Director of Long-Term Savings and Pensions at the Financial Conduct Authority. He is a Non-Executive Director with the Phoenix Group, sitting on the Boards of its life subsidiaries as well as chairing the Investment Committee. He is also on the Board of Just Retirement Limited, part of Just Group. Nick is a Non-Executive Director of Unum Limited and Unum European Holding Company Limited.