Priya avoids A&E at 3am with Help@hand’s digital support
How a financial services firm boosted wellbeing with 24/7 care from Help@hand, the employee health and wellbeing support app designed by Unum.
Over 5 mins ·
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“Like all working parents, my life is a juggling act.”
Priya works in marketing at a large financial services firm. She’s also a mum of two which means her days are a constant juggle between work and family life.
For her employer, supporting people like Priya isn’t just about offering benefits – it’s about providing meaningful, flexible support that fits around real life. That’s why, as a Unum Group Income Protection policyholder, they have also rolled out Help@hand, a health and wellbeing app with 24/7 remote GP appointments, mental health support, physiotherapy, and more.
“If one of the children is ill, it throws everything up in the air,” Priya says. “You’re trying to get to work, manage meetings, and suddenly you’re dealing with a health scare.”
Remote care for your employees, when they need it
One morning over breakfast, Priya noticed specks of blood in her son’s ears. He clearly needed to be checked out, but getting a GP appointment at the surgery is often difficult and she had to get to work. Instead, Priya booked a video consultation through Help@hand and saw a GP within the hour.
“The doctor was calm and reassuring. He examined my son using the camera on my phone and gave clear advice. It was such a relief.”
But that night, things got worse. Her son was restless, crying in his sleep, and by 3am his breathing had become shallow.
“I was on my own. I didn’t want to drag both kids to A&E unless I absolutely had to. So, I booked another appointment through Help@hand.”
The second GP asked Priya to remove her son’s pyjama top so he could monitor his chest movements.
“He really took his time,” she says. “Thankfully, he decided that my son didn’t need to go to hospital. He explained what symptoms to watch for and told me to head straight to A&E if any of them appeared. He reassured me that I could book another appointment if I needed to.”
With a little careful nursing, Priya’s son recovered within 48 hours. Priya avoided time off work, disruption to her week, and the stress of an A&E visit.
Large financial services company
"Help@hand gave me peace of mind when I needed it most. I didn’t have to leave the house or wait hours in A&E – I got expert care instantly."
Marketing department
Help@hand: a connected approach to employee wellbeing
Priya’s experience isn’t unusual, and that’s exactly why it matters. Help@hand allows employees to take charge of their health, even when life throws unexpected challenges their way. For employers, it offers confidence in a wellbeing strategy that’s flexible, responsive, and built around real needs.
With one app and easy access to expert support, Help@hand delivers a connected care experience that fits around real life.
Support includes:
- 24/7 remote GP appointments
- Access for partners and children1
- Mental health support2, physiotherapy3, lifestyle coaching and more
Employers also benefit from anonymised usage insights that help shape their wellbeing strategy with confidence4. And with nearly 1 in 7 appointments made for a partner or child5, it’s clear that support often reaches beyond the workplace.
As Priya puts it:
“It took the stress out of a very worrying situation and gave me peace of mind when I needed it most.”
Support your team with care that’s trusted by thousands - even at 3am
Whether it’s a 3am health scare or everyday support, Help@hand is there - for your people and their families. Discover how Help@hand can benefit your business and support your people.
Not with Unum yet? Speak to your adviser to find out how a Unum policy could support your team.
Explore Help@hand- Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary on services.
- For mild to moderate issues. Number of sessions subject to clinical appropriateness. Should the service be no longer suitable, users will be directed to alternative appropriate support.
- Not suitable for complex, pre-existing, or chronic conditions. Alternative guidance may be provided if appropriate.
- To ensure true confidentiality, the Help@hand Insights Report is only available when 50 or more employees have registered with the app.
- Square Health user data, be Sept 24 – Aug 25.
As requested by the individuals featured, names have been changed, and representative imagery has been used to protect their privacy.
Help@hand (the ‘Services’) are provided to Unum Limited (“Unum”) customers by third-party specialist providers chosen by Unum. Unum is not the provider of the Services. The Services are entirely separate from the insurance policy provided by Unum. Access to the Services is facilitated by Unum at no cost to the Unum customer, and Unum may change or withdraw access to the Services at any time. Use of the Services are subject to the terms and conditions of the relevant third-party specialist providers. Services are available to UK residents only. For further information, please go to unum.co.uk/frequently-asked-questions/services.