Individual Critical Illness Claims: Elixia 123

Employee in the office

Claims steps
Three steps to make a claim

Step 1

Tell us about a claim

Step 2

Send us your forms

Step 3

Managing the claim and payment

More information
Information to help

Contacting us

If you have any queries, you can get in touch by:


Telephone: 0345 600 6761

Unum Claims Department
Milton Court
RH4 3LZ 


If you are not completely happy with our service or a claim decision, please speak to your usual contact who will try and resolve the issue for you immediately.

If they are unable to do so, they will refer your concerns to the Complaints team. 

For full details of our complaints process, see our complaints page here. You can also view our 'A Guide to Customer Complaints' document.

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