Claims: Group Life Insurance
Claims stepsHow to make a claim
Step 1
Tell us about a new claim
Step 2
Assessing your claim
Step 3
Benefit payment
Claim for Spouse and Partner cover
How to make a claim
Our Group Life customers automatically have access to the following support services
Cancer Assist
Access to in-the-moment, personalised guidance from cancer support experts Reframe, for employers and employees impacted by cancer. No question is too small — Reframe’s Mental Health First Aid-trained client navigators can support at any stage of the cancer journey.
Help@hand
Total health and wellbeing support for employees, including remote GPs, mental health support and full integrated Employee Assistance Programme – with a comprehensive employee communications toolkit.
Personal bereavement counselling
The death of a close relative, whether it’s sudden or after a long illness, is a difficult time both practically and emotionally. To help, employees can access caring, professional and personalised bereavement counselling via Help@hand.
Bereavement workshops
We've teamed up with St. Catherine's Hospice to offer an interactive and informative workshop to help line managers support bereaved employees.
Contacting us
If you have any questions or need any help completing the claim form, or would prefer us
to send these to you in the post or complete them over the phone, please get in touch by:
Email: ClaimsUK@Unum.co.uk
Call: 01306 873243
Post:
Unum Claims Department
Milton Court
Dorking
Surrey
RH4 3LZ
Complaints
If you are not completely happy with your service or a claims decision, please speak to your usual contact who will try and resolve the issue for you immediately.
If they are unable to do so, they will refer your concerns to the Complaints Team. For full details of our complaints process, see our complaints page here. You can also view our 'A Guide to Customer Complaints' document.