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Claims: Group Life Insurance

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Claims steps
How to make a claim

Step 1

Tell us about a new claim

Step 2

Assessing your claim

Step 3

Benefit payment

Claim for Spouse and Partner cover

If you are making a claim under a Spouse and Partner cover, your employee will need to complete an employee claim form

Our Group Life customers automatically have access to the following support services

Cancer Assist

Access to in-the-moment, personalised guidance from cancer support experts Reframe, for employers and employees impacted by cancer. No question is too small — Reframe’s Mental Health First Aid-trained client navigators can support at any stage of the cancer journey.
More about Cancer Assist

Help@hand

Total health and wellbeing support for employees, including remote GPs, mental health support and full integrated Employee Assistance Programme – with a comprehensive employee communications toolkit.
Learn more about Help@hand

Personal bereavement counselling

The death of a close relative, whether it’s sudden or after a long illness, is a difficult time both practically and emotionally. To help, employees can access caring, professional and personalised bereavement counselling via Help@hand.
Learn more about Help@hand

Bereavement workshops

We've teamed up with St. Catherine's Hospice to offer an interactive and informative workshop to help line managers support bereaved employees.
Access workshops

Contacting us

If you have any questions  or need any help completing the claim form, or would prefer us 

to send these to you in the post or complete them over the phone, please get in touch by:

Email: ClaimsUK@Unum.co.uk
Call: 01306 873243

Post:
Unum Claims Department
Milton Court
Dorking
Surrey
RH4 3LZ

Complaints

If you are not completely happy with your service or a claims decision, please speak to your usual contact who will try and resolve the issue for you immediately.

If they are unable to do so, they will refer your concerns to the Complaints Team. For full details of our complaints process, see our complaints page here. You can also view our 'A Guide to Customer Complaints' document.