Premier Group Income Protection

Unum Premier offers a dedicated account management service that puts our customers at the heart of everything we do through our market leading experience in Group Income Protection.

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About Premier
What is Unum Premier?

Our trusted Premier Account Management team provides tailored support and access to a suite of impactful and effective health and wellbeing support services that are valuable for your employees and designed to meet your specific business needs. Our Premier team offers:

  1. 1

    Dedicated account management

    across wellbeing, rehabilitation and claims management support

  2. 2

    Innovative and tailored solutions

    aligned to your business

  3. 3

    A partnership to drive meaningful employee engagement

    across the benefits suite that supports you as the employer, your employees and their families

  4. 4

    Return on value analysis

    through regular reporting and insight

  5. 5

    Access to innovative technology

    that includes round-the-clock digital support for employees and their families

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Overview
Key services

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Wellbeing, and absence management support

Sometimes, employees struggle to return to work after an illness or injury.

Let our in-house expert case managers help with a range of support, guidance and expertise, potentially preventing an employee becoming so ill that a claim may not be necessary. In addition to our standard rehabilitation support, Premier customers also benefit from:

  • A named Vocational Rehabilitation Consultant (VRC) as your direct contact for rehabilitation cases
  • Regular account management to review absences, provide tailored support, identify business trends and implement effective wellbeing interventions.
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Claims management

If an employee does need to claim, our Claims team ensures it is settled as quickly and efficiently as possible. In addition to the standard claims support, Premier customers also benefit from:

  • A named Claims Management Specialist (CMS) to help you deal with all aspects of claims
  • Automatic referrals: When an employee is being supported by our rehabilitation team, at 12 weeks the CMS will automatically contact you and/or your adviser to provide the information required to start the claims process — one less thing for you to think about.
  • Claims account management: Your Unum CMS will provide tailored support to help you manage claims effectively. This can include regular reporting and in-person updates.
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Employee assistance programme (EAP)

Our comprehensive EAP, provided by LifeWorks, helps employees with issues that impact their wellbeing and morale, from simple questions to bigger life worries.
Premier customers also benefit from the following additional services:

  • Quarterly usage dashboards: Track usage and gain wellbeing insights
  • A communications package to drive employee engagement: Access a short video for employees, a guide to LifeWorks and a range of other materials to launch the service including posters, leaflets and sample intranet wording
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Workplace mental health and wellbeing review

Need support with your wellbeing strategy? We’ will work with you to understand and review your current mental health and wellbeing initiatives and offer truly personalised recommendations unique to your business on how to improve your current offering to help your employees.

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Workplace wellbeing workshops

Our suite of interactive wellbeing workshops are developed and delivered by our in-house specialists and expert partners.

CPD-accredited line manager training workshops nurture a safe and supportive environment to grow confidence and competence as a manager. Also available are employee sessions which offer the opportunity to learn lifelong skills and self-awareness.

Wellbeing support
More information

For information on the broad range of services available, contact your account manager or visit our wellbeing Hub 

Access Wellbeing Hub

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