Unum Premier offers our larger customers dedicated account management in recognition that bigger businesses tend to have unique needs and require an increased level of service.
Unum Premier is available across our Group Income Protection (GIP), Group Life and Group Critical Illness propositions, as well as on other employee benefits such as Dental Insurance. Premier customers benefit from a dedicated team of go-to, experienced Unum colleagues in account management, wellbeing, rehabilitation and claims. Now in its 20th year, the Premier team tailors its support to ensure your specific business needs are met.
Partnering with Unum gives you access to our decades of Group Risk experience and dedicated point people within our business. We’re one of the UK’s largest employee benefits providers and sponsor and attend key industry events as guests or guest speakers each year. This keeps us at the forefront of what the industry does to support employers and employees.
Unum is a specialist employee benefits provider — we don’t split our focus. Working with us gives you access to all the knowledge and experience we have as the employee benefits provider that more than 10,000 UK businesses have chosen to insure over 2 million lives.1 On average, we pay more than £7 million in claims every week.
For Premier customers, we dedicate colleagues to your business across account management, wellbeing, rehabilitation and claims. They immerse themselves in your business and act as a true extension of your team. This gives us better insight into everything you provide for your employees. If an employee comes to us for support, we can therefore signpost them to appropriate resources — even those Unum does not supply.
We know the needs of each business vary, so we align to you and your unique requirements. Our Premier team has experience working with the following in-house teams at our customers across multiple industries:
We can also work with any other existing providers to ensure a seamless, integrated service for your employees.
Premier customers can request bespoke rollout materials and support improving employee engagement with our added-value services and all the support they offer. This includes introducing your employees to and encouraging sign up for our award-winning health and wellbeing app Help@hand.2 Overall, this helps ensure your employees and their families are fully engaged and benefiting from the full range of Unum’s services and support.
Our team provides regular reporting just for your business via quarterly in-depth analysis sessions run by your account management team. This identifies trends, challenges and opportunities to stay one step ahead and ensure proactive management of cases, such as by triggering our early intervention services.
Premier customers are invited to our quarterly in-person networking events to bring our community together. These are designed to generate meaningful conversations between Unum, our customers and their brokers, which we filter back into product and proposition development.
We also send bi-annual surveys to our Premier customers, giving you the opportunity to provide honest feedback on what works well for you and if there’s anything you feel we could improve. We review all feedback to ensure we can improve how we operate for the benefit of our customers, so nothing is too small to raise.
This is all part of our culture of constantly learning and adapting to improve our offering to better serve you, our customer, and your employees.
Unum works closely with our Premier customers long after policies go live. Building this close relationship means we are fortunate to hear many stories from our Premier customers on the positive impact Unum policies have had on their business and workforce.
We often turn these stories into testimonials to show just what it means to do employee benefits the Unum way. Read more to discover how we helped this fintech firm — a Premier GIP customer since 2020 — better support their employees.
Read our Group Income Protection case study
1 Insured employees covered by Group Income Protection, Group Critical Illness, Group Life, Dental Insurance and Optical Insurance. Figure represents the number of lives under all these policies and includes policies for individual employees where they are insured under more than one product.
2 Help@hand is provided to Unum Group customers by Square Health. It offers access to services designed to manage the health and wellbeing of employees and their families. Help@hand is entirely separate from any Unum insurance policy. Help@hand is not part of the insurance contract, is provided by Unum for no additional cost to its customers, and Unum can withdraw or change the service in the future. Help@hand is available to UK residents only. Unum offers access to the Help@hand services provided by third parties. Square Health Limited, registered in England and Wales Number 07054181. Crown House, William Street, Windsor SL4 1AT.
3 Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary on services.
4 For mild to moderate issues. Number of sessions subject to clinical appropriateness. Should the service be no longer suitable, users will be directed to alternative appropriate support.
5 Provided via BenefitHub, via the Help@hand app. BenefitHub Ltd is registered in England & Wales under company number 11109677 and has its registered office at 2nd Floor Regis House, 45 King William Street, London, United Kingdom, EC4R 9AN