Multi award-winning support from Unum

Help@hand from Unum for Group Income protection, Critical Illness or Life Insurance policyholders. Register to get started or log in and manage your account.

Employer registering for Help@hand Admin Portal

Help@hand app from Unum

Market-leading support from trusted experts

Help@hand from Unum is the innovative, multi award-winning health and wellbeing support app which makes a difference every day. 

With essential services including unlimited mental health consultations* and 24/7 remote GP appointments, plus lifestyle coaching and even extensive savings and discounts provided by BenefitHub - it's no surprise Help@hand engagement is far higher than a traditional Employee Assistance Programme.

Plus as a consolidated support system it is simple to administrate and communicate to its employees - offering tangible value without the hassle.

Get started today

Already registered?

Check out the Help@hand toolkit for rollout and ongoing communications support to drive employee registrations and engagement, plus check out the employee guides for a comprehensive summary of all the services available.

Help@hand communications toolkit

Why Help@hand?


over 100,000 consultations booked in 2023 while feedback scores were consistent or increased


of Help@hand users in in 2023 felt their concerns 
were dealt with during their consultation


of appointments were conducted out of hours (weekdays 8pm-8am, weekends) in 2023

Smiling man with glasses typing on his laptop in a meeting

Supporting a productive workforce

Eight in ten employees (80%) say that they are more productive at work when they are feeling healthy and happy. Help@hand from Unum helps show employees you care by providing a total health and wellbeing support system, and selected services are even extended to uninsured employees for whole workplace support.

Smiling person using remote GP on the phone

Designed with your employees in mind

That's impactful everyday support from unlimited 24/7 GP appointments which people may otherwise struggle to access via the NHS, to extensive savings and discounts where users can make their budget go further and save on everyday expenses.

And with services all in one place, it's easy to access and users will even be cross-referred to services for a seamless user experience.

Screen showing insights report from Help@hand service from Unum

Providing impactful, actionable usage insights

Comprehensive usage data reports are available to employers, demonstrating a return on investment and resources to your business, and giving insights which can be applied into your employee health and wellbeing strategy.

To ensure true confidentiality, the Help@hand Insights Report is only available when 50 or more employees have registered with the app.**

Need support with Help@hand?

Check our Employer FAQs for the answers to frequently asked questions or how to get in touch if your question isn't covered.

Frequently asked questions
Help@hand app from Unum helping a parent when their child is sick

Last year, 19% of GP appointments were held 'out of hours'

Help@hand from Unum is there for employees when they need it most, fitting vital services around life and work. Read more about how the remote GP service came to the rescue for one employee in the middle of the night.

Case studies
Hear how Help@hand is supporting employees and businesses

Explore how Unum is supporting businesses and individuals with Help@hand

*For mild to moderate issues. Number of sessions subject to clinical appropriateness. Should the service be no longer suitable, users will be directed to alternative appropriate support.

**To ensure true confidentiality, the Help@hand Insights Report is only available when 50 or more employees have registered with the app, and with at least 10 active users in the last 12 months.

Access to Help@hand from Unum and BenefitHub is facilitated by Unum at no additional cost to the Unum customer. Unum is not the provider of the service, but can withdraw or change the service at any time. The service is entirely separate from any insurance policy provided by Unum. Service available to UK residents only.

Help@hand is provided directly to Unum Limited customers by Square Health Limited. Square Health Limited is registered in England and Wales under company number 07054181 and has its registered office at Crown House, William Street, Windsor, Berkshire SL4 1AT.

BenefitHub is provided directly to Unum Limited customers by BenefitHub Limited. BenefitHub Limited is registered in England & Wales under company number 11109677 and has its registered office at 2nd Floor Regis House, 45 King William Street, London, EC4R 9AN.