Help@hand transformed

Our award-winning health and wellbeing app Help@hand offers total wellbeing support for employees and their eligible family members¹, all in one place. It’s available at no additional cost to every Unum Group Income Protection, Group Life and Group Critical Illness policyholder. Employers can register at the link below.

What's new?

Take a look at our video to see how Help@hand has transformed this year.

Why Help@hand?

4.8/5

Help@hand’s rating on Google Play

36,000+

Appointments made in the first half of 2023

9/10

Users satisfied with the service provided

Practical, everyday employee support

Highly valued health and wellbeing support, including:

Unlimited mental health consultations²
Medical appointments — unlimited 24/7 remote GP appointments, plus physiotherapy and medical second opinions
360 Wellbeing Score — four short assessments to get key insights into employees’ wellbeing and unlock 1-2-1 lifestyle coaching
A fully integrated Employee Assistance Programme (EAP) with a 24/7 helpline for support on emotional and practical issues
Financial and legal guidance
Everyday savings and discounts³
On-demand wellbeing content and resources
1-2-1 personal training and nutritional consultations⁴

For details and eligibility of all services, see our dedicated Help@hand services page.

Discover more

"Help@hand can be literally lifesaving, or a valuable backup if you just need a chat or some advice. It’s an incredible perk and I wanted to say thank you to all those involved in making this part of the employment package as, being completely honest, I would not be writing this if I hadn’t used it."

Employee of large fintech firm and Help@hand user

Managing workforce wellbeing

Your clients will benefit from streamlined onboarding and administration for the app via a single portal. Plus, consolidated usage reports show how employees use the services for better insight, allowing employers to tailor their benefits package to meet employee needs.⁵

Direct access to cancer services

Unum have integrated our established cancer services, provided by cancer experts Reframe⁶, into Help@hand – putting essential services at the fingertips of employees and making it easier to get vital support, wherever they are in their cancer journey.

Employees covered by a Group Life policy can access in-the-moment cancer guidance with Cancer Assist ⁷
Employees covered under a Group Critical Illness policy have access to comprehensive ongoing support with Unum's Cancer Support Service, and if the policy is employer-funded they can access this directly via the app.⁷

Communications support for Help@hand

Employers can get everything needed to launch Help@hand to employees and let them know what it offers using our employee support toolkit.

Launch Help@hand now

Helpful resources

Help@hand for employees

For more details on all the services and eligibility of all the services available via Help@hand.

Help@hand in action - employee case study

Read this real-life remote GP case study to see how Help@hand supports people when they need it most.

Frequently Asked Questions

As with any service, there’s often questions about how it works. That’s why we’ve prepared this helpful FAQ to hopefully answer some of the questions that you may have.

Terms and conditions

^{1 Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary on services.

2 This service is suitable for mild to moderate issues. The number of sessions provided will be subject to clinical appropriateness. Should the service no longer be appropriate, you will be directed to alternative support.

3 Provided by BenefitHub. BenefitHub Ltd is registered in England & Wales under company number 11109677 and has its registered office at 2nd Floor Regis House, 45 King William Street, London, United Kingdom, EC4R 9AN.

4 Exclusive to Group Income protection policyholders

5 To ensure total confidentiality, Help@hand insights reports are only available to employers where at least 50 employees have booked a consultation (known as ‘active users’)

6 Reframe is the trading style of Harley Street Concierge Ltd. Registered address: The Square, Basing View, Basingstoke, Hampshire, UK RG21 4EB.

7 Cancer Assist and the Cancer Support Service are provided to Unum Group customers by Reframe. This service is entirely separate from any Unum insurance policy, is not part of the insurance contract, and is provided by Unum for no additional cost to its customers. Unum can withdraw or change the service in the future. Cancer Assist is available to UK residents only.}

^{Help@hand is provided to Unum Group customers by Square Health. It offers access to services designed to manage the health and wellbeing of employees and their families. Help@hand is entirely separate from any Unum insurance policy. Help@hand is not part of the insurance contract, is provided by Unum for no additional cost to its customers, and Unum can withdraw or change the service in the future. Help@hand is available to UK residents only. Unum offers access to the Help@hand services provided by third parties. Square Health Limited, registered in England and Wales Number 07054181. Crown House, William Street, Windsor SL4 1AT.}