Help@hand app from Unum

Unum’s Help@hand app transforms to offer total employee health and wellbeing support

Leading employee benefits provider Unum UK continues its mission to help more people by adding new market-leading innovations to its Help@hand app. Starting from 3rd April 2023, Unum will extend its multi award-winning digital health offering to give employees and eligible family members1 a total health and wellbeing solution - whenever they need it.

The suite of new services includes:

  • Unlimited mental health support,2 including bereavement counselling 
  • ‘360 Wellbeing Scores’ created by completing four short assessments to offer users insights on their mental, physical, social and financial wellbeing. The score unlocks personalised lifestyle coaching for guidance on making meaningful changes to enhance their wellbeing 
  • 1-2-1 nutritional support and personal training programmes with experts3 
  • A fully integrated Employee Assistance Programme (EAP), provided by Square Health
  • 24/7 helpline for emotional and practical support
  • Financial and legal support
  • Savings and discounts4 to support everyday living costs
  • An uninsured offering that extends certain Help@hand services to those not covered by a Unum Group Risk policy

A total 360 health & wellbeing solution

Help@hand will continue to offer access to remote 24/7 GPs, physiotherapy, medical second opinions and more, but the latest additions show a leap forward in app-based, digital healthcare technology. These transformational changes mean Help@hand will soon be a total 360 health and wellbeing solution, offering quality services that really make a difference to people. All delivered via one easy-to-use app with all services provided by Square Health.

Employers can also request a report of key health and wellbeing data and insights based on employees’ use of the full suite of services. This anonymised, comprehensive knowledge of the workforce can help employers shape their wellbeing strategies, services and resources to better serve their employees’ current needs.5

Demand for Help@hand continues to grow, with a 66% increase in the number of appointments made in 2022. Feedback revealed 9 out of 10 app users agreed their clinician dealt with their concerns on the day and would recommend the app to a friend or a colleague. The app is also rated 4.7 out of 5 in the App Store.6 

Glenn Thompson, Chief Distribution Officer, Unum UK, commented:

“We continually improve and innovate to help more people and provide real value to our customers and their staff. Using our insights and data, we recognised how the needs of the modern workforce are changing. We've responded to meet these needs, creating a market-leading health and wellbeing app in the Group Risk industry with the unparalleled, seamless and impactful everyday support employees need — exactly when they need it.”

For more information, visit


Terms and conditions

1 Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary on services.
2 For mild to moderate issues. Number of sessions subject to clinical appropriateness. Should the service no longer be suitable, users will be directed to alternative appropriate support.
3 Group Income Protection customers only
4 Provided by BenefitHub Ltd, registered in England and Wales under company number 11109677. Registered office: 2nd Floor Regis House, 45 King William Street, London, United Kingdom, EC4R 9AN
5 To ensure true employee confidentiality, the Help@hand Insights Report is only available to employers where at least 50 app users have booked an appointment
6 Accurate December 2022

Help@hand is provided to Unum Group customers by Square Health. It offers access to services designed to manage the health and wellbeing of employees and their families. Help@hand is entirely separate from any Unum insurance policy. Help@hand is not part of the insurance contract, is provided by Unum for no additional cost to its customers, and Unum can withdraw or change the service in the future. Help@hand is available to UK residents only. Unum offers access to the Help@hand services provided by third parties. 

Square Health Limited, registered in England and Wales Number 07054181. Crown House, William Street, Windsor SL4 1AT.