Unum introduces ‘UnumSync’ for group protection and health cash plan customers

Unum UK has launched UnumSync, a fully connected digital platform designed to bring together everything businesses need to manage the everyday health and wellbeing of their people.

Saumya Barber, Head of Proposition Development at Unum UK, comments, “With limited visibility into emerging health trends and multiple products and systems to navigate, businesses are struggling to anticipate issues and make proactive decisions that help keep employees in work and get them back to work faster. As rising sickness absence continues to impact productivity, employers need a smarter way to streamline support and drive positive outcomes.”

In addition to product-specific content, UnumSync users get on-demand insights on Help@hand utilisation, access to wellbeing content and quick responses to everyday questions via a live chat function, all within one connected experience.

“Employers want to support the health and wellbeing of their workforce and prevent issues before they escalate, but without the right tools it’s difficult to turn benefit investment into impact,” adds Saumya. “UnumSync brings everything into one seamless experience - making it easier for people managers to access the insights they need to stay ahead, make smarter decisions, and focus on what matters most - their people.”

Last year Unum responded to customer and adviser feedback about the challenges of navigating fragmented systems by launching its market-first online employer portal for group protection customers – designed to deliver a digitally-led solution for absence management and rehabilitation referrals. Since this launch, 89% of active users now submit claims online and 63% make rehabilitation referrals digitally - highlighting the growing demand for streamlined, digital-first services.

UnumSync builds on that foundation, giving group protection and health cash plan customers secure, instant access to service usage data and health trends in one connected platform - paving the way for reduced admin and even more real-time actionable insights for both employers and their advisers.