Management Team

The Company boasts a highly experienced and knowledgeable management team. This comprises a Board which sets the Company’s strategic aims, Board Committees which report to the Board, and an Executive Committee which is responsible for implementing and executing the Company's business strategy.

Meet the Team
Our Leadership


Mark Till, Chief Executive Officer Unum UK and Chairman, Unum Poland

As CEO, Mark leads Unum UK, creating a clear strategy and providing an environment which delivers the best service possible for our customers.

He joined in February 2021, attracted by Unum’s strong customer focus and the caring culture that helps people at difficult moments in their lives. He is passionate about helping people secure their financial wellbeing.

Before joining Unum, Mark held several leadership roles in financial services, most recently spending 5 years at Aegon UK as Managing Director, Platform Solutions. There he was responsible for leading the company across pensions, investment platforms, asset management and personal protection.

Jon Fletcher, Unum's CFO headshot

Jon Fletcher, Chief Financial Officer

Jon has been with Unum for 7 years and was appointed Chief Financial Officer in January 2017. He leads the Finance and Underwriting function at Unum UK, which is responsible for:

  • Providing strategic financial management and leadership across the business to support us meeting stakeholder expectations
  • Measuring and communicating performance against our objectives and financial plans
  • Shaping financial targets and long-term financial strategy
  • Pricing and underwriting business
  • Managing capital requirements to protect customers and meet regulatory requirements.

Jon is a Director of Unum Limited and Unum European Holding Company Limited, as well as being a member of the Supervisory Board of Unum Poland.

Liz Walker, Unum's COO headshot

Liz Walker, Chief Operating Officer

As Chief Operating Officer (COO), Liz is responsible for our service operations for brokers and customers.

She drives the strategic development of our broker servicing, claims and rehabilitation propositions to deliver the highest levels of service excellence to every customer. Liz considers ensuring her team feels valued, respected and equipped to deliver excellent customer service vital to her role.

Liz has been with Unum for 25 years, moving from the US Sales Organisation team to the UK in 2012. Before becoming COO, she ran the Key Accounts Sales Team and was the UK HR Director.

Claire Stockhousen headshot

Claire Stockhausen, Chief Risk Officer

Claire and her team are responsible for Risk, Legal, Compliance, Governance and Public affairs for Unum UK.

Day-to-day, she engages with the business to ensure all risks are identified, understood and managed to Unum’s agreed risk appetite and within an effective enterprise risk management framework.

In addition, her team provides valuable advice and guidance to ensure that the Unum UK Group of companies makes commercial decisions that are fully informed by the associated legal and regulatory risks and that these decisions are appropriately approved within the enterprise's governance structure in a timely fashion.

Glenn Thompson, Unum's Chief Distribution Officer headshot

Glenn Thompson, Chief Distribution Officer

As Chief Distribution Officer, Glenn leads Unum UK’s Growth and Distribution team, who are responsible for delivering growth and providing support to both intermediaries and customers.

Glenn brings a wealth of experience to his role, having been with Unum UK for almost 30 years, with the last 13 years spent on the Executive Team. Prior to that, he’s held various sales management and leadership roles.

Glenn is dedicated to ensuring growth in our business and helping people develop their careers and fulfil their potential.

John Hyde, Unum's CMO headshot

John Hyde, Chief Marketing Officer

John and his team develop and drive powerful marketing strategies that present attractive and compelling solutions for customers. Championing the customer is at the heart of the team’s work.

A specialist in growing businesses through building an understanding of customers’ needs and using this to create compelling, commercially attractive propositions, John is also passionate about people and nurturing teams to thrive.

John joined Unum in September 2021, bringing extensive marketing, strategy and distribution experience in financial services. This includes, most recently, as Head of Growth Products at Hastings Direct responsible for driving growth through product diversification.

He has also held senior positions at Legal & General, BGL Group and the Royal Bank of Scotland.

Lio-Lopez-Welsch, Unum's Chief Information and Digital Officer

Lio Lopez-Welsch, Chief Information and Digital Officer

Lio drives Unum’s technological transformation as we continually adapt our digital offering to widen access to our products to even more people.

Part of Lio’s role is to ensure that the core services underpinning our technology are secure, stable and resilient. However, as Unum strives for sustainable, scalable growth, Lio leads the technological changes needed to maintain our position as a high-quality, specialist employee benefits provider.

Before Unum, Lio’s background involved multiple senior digital and technology roles within financial services companies. This experience of delivering large scale IT and platform integration projects is vital to supporting Unum’s ambitious growth plans.

Jane Hulme, Unum's Human Resources Director headshot

Jane Hulme, UK HR Director

Jane leads strategies that support Unum’s goal of attracting, developing and retaining our talented team of people.

The HR function she oversees works in partnership with the business to shape our culture and ways of working covering a range of topics from organisation design and development, diversity and inclusion, talent management, wellbeing and employee engagement.

Jane joined Unum in February 2021 as Head of Business Partnering before becoming the UK HR Director in March 2022.

Before Unum, Jane worked across various sectors in senior HR roles, including Rolls-Royce Motor Cars, Liz Earle and most recently Eaton Industrial Corporation. 

Executive Committee

The executive team is responsible for implementing and executing the Company's business strategy. The Executive Committee develops and delivers the Company's annual business plan, which in turn is approved by the Board.

The committee is also responsible for identifying and recommending new business opportunities, monitoring operating and financial performance, and prioritising and allocating resources accordingly in line with the Company's business models.

The Executive Committee identifies and manages risk in accordance with the Company’s Risk Appetite and Risk Management Framework. It also ensures that the Company meets its legal and regulatory compliance requirements.

Board of Directors

The Board provides oversight, challenge and direction on all issues of strategy, performance, resources and standards of conduct. The Board sets the Company’s strategic aims and then implements these through its approval and regular monitoring of business plans and budgets prepared by the Executive Committee.

Nick Poyntz-Wright, Chair of the Boards, Chair Nomination Committee

Nick has significant experience of both insurance and retail financial services. He is a Fellow of the Institute of Actuaries and was previously CEO of Skandia UK and Director of Long-Term Savings and Pensions at the Financial Conduct Authority. 

He is a Non-Executive Director with the Phoenix Group, sitting on the Boards of its life subsidiaries as well as chairing the Investment Committee. He was also previously Non-Executive Chair of Just Retirement Limited and Partnership Life Assurance, both part of Just Group. Nick is a Non-Executive Director of Unum Limited and Unum European Holding Company Limited.

Mark Till
Chief Executive Officer Unum UK & Chair Unum Poland

As CEO, Mark shapes and influences the future development of the company and ensures that it delivers on its strategic objectives. Mark is an Executive Director of Unum Limited, Unum European Holding Company Limited and Chair of Unum Poland Zycie.

Jon Fletcher
Chief Financial Officer

Jon provides strategic financial management and leadership across the business to support Unum UK in meeting stakeholder expectations. Jon is a Director of Unum Limited and Unum European Holding Company Limited. He is also a member of the Supervisory Board of Unum Poland Zycie.

Jon Dye, independent Non-Executive Director, Chair Remuneration Committee

Jon Dye joined the Unum UK Board as an independent Non-Executive Director in November 2023. As Chief Executive Officer of Hiscox UK, he is a recognised leader in the insurance industry and brings a strong executive record in business growth and of transforming performance, culture, and customer focus.

Prior to joining Hiscox, Jon held several senior roles within the insurance industry, including as CEO of Allianz UK for 8 years. Jon’s experience includes various claims roles within Chubb and Commercial Union; he also served as Chair of the ABI between 2019 and 2021.

He is a law graduate from the University of Cambridge and a Fellow of the Charted Insurance Institute.

Stuart Vann, independent Non-Executive Director, Chair Audit Committee

Stuart is a Non-Executive Director, with over two decades of executive experience within the General Insurance sector. A qualified accountant, he has an in-depth understanding of customer growth, innovation, brand, digital distribution, operations, data analysis and regulatory matters, having been until relatively recently the CEO of the esure Group Plc. 

Stuart is currently a Non-Executive Director of British Gas Insurance Limited and British Gas Services Limited, Chairing the Remuneration and Audit Committees.  He was also previously Chair of the price comparison site, with involvement in the business via esure’s ownership for 10 years.

Sarah Davies, independent Non-Executive Director, Chair Risk Committee

Sarah Davies joined Unum as an independent Non-Executive Director in October 2022. She brings in-depth knowledge of the insurance sector and is a highly experienced senior level board and executive, having spent 30 years working within the general insurance and reinsurance industries.

Sarah began her career as a reinsurance underwriter, working for Munich Re and Wellington Underwriting for 10 years before becoming Wellington’s Operations Director. Later, she became a founding member of the management team and Group Chief Operating Officer (COO) of Aspen Insurance Holdings Limited. Her subsequent executive roles include Operations Director at AEGIS London and Group COO of DARAG, the insurance run off specialist.

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