Frequently asked questions for clients

Yes. Following satisfactory regulatory approval which we anticipate will take place by early July, Unum will become the administrator of Generali UK’s employee benefits policies and claims. This includes those which are part of a Generali Employee Benefits (GEB) multinational pooling or captive programme.

No. Generali UK policyholders will experience no immediate change. This includes those who are part of a GEB multinational programme. Policy terms and conditions, existing claims, absence management referrals and delivery of value-add services and claims management will continue without interruption.

No. Employees covered under a Generali UK employee benefits policy will continue to receive uninterrupted service and support. Existing claims, absence management referrals, and access to value-add services will carry on as usual until the point at which the policy renews with Unum. Once the policy renews, employees will then receive access to the many benefits of a Unum policy, including a range of award-winning health and wellbeing services.

You should continue to contact your usual Generali UK claims and absence management contacts. Existing claims, absence management referrals and claims management services will all continue to be managed as normal, without any disruption.

Any complaints relating to Generali UK policies should be made to Generali UK. Only when policies commence with Unum should complaints be raised with Unum Limited as the insurer of the policy.

Continuity of service is the top priority for Unum, Generali UK and the GEB Network. Unum is welcoming Generali UK’s experienced team into its business, ensuring a seamless transition with ongoing service and relationship management from teams that you’re familiar with.

You will transition to Unum Limited in one of the following two ways, whichever happens sooner: 

1. When your policy is due for its next rate review and you accept Unum’s terms, your policy with Unum will commence.   
2. If you haven’t yet reached your rate review and/or not already accepted terms for a Unum Limited policy, your Generali UK policy will automatically be transferred to Unum Limited as part of a Part VII transfer. You can find out more about the Part VII transfer in the ‘General Information’ section of this page.

Generali UK will continue to communicate with you in respect of Generali UK policies including administration and claims as appropriate. This will continue until the Part VII occurs or Unum terms are accepted and all work items on the Generali policies are complete.

Unum Limited has acquired the renewal rights to Generali UK’s Group Risk policies.  This means that Unum Limited will quote, in place of Generali UK, when a policy’s rate review date is due.

• If your policy has a rate guarantee expiry before 1 August 2025 you will, when terms are accepted, continue on the Generali UK rate review terms. Once accepted, your existing claims, absence management referrals and delivery of value-add services and claims management will continue without interruption.
• If your policy has a rate guarantee expiry between 1 August until 31 December 2025, and you have already received a rate review quote from Generali UK, you will be offered terms for Unum's Group Risk products. Unum will honour the rate quoted by Generali UK.  

Any requote request and/or change to the risk profile will mean that Unum may not match the rates quoted by Generali UK. Group Life is subject to satisfactory receipt of long-term absentees and reinsurance requirements in order for Unum to rate match.  For all products, Unum will only rate match if it is satisfied following review of all adverse medical underwriting decisions.

If your cover is due for rate review after renewal rights begin with Unum, you will be offered terms for Unum’s Group Risk products. Once accepted, your policy will commence with Unum. Any Generali UK policies that haven’t commenced with Unum at the time of the Part VII effective date, will transfer as part of that process along with claims in payment. You can find out more about the Part VII process which we anticipate taking up to 18 months, in the ‘General Information’ section of this webpage.

As GEB’s new network partner, if you are in a GEB multinational programme, you can remain within it once Unum terms have been accepted or the Part VII takes place. 

If you are not part of a multinational pooling or captive programme and wish to take advantage of Unum’s product and services before you next rate review, please discuss this with your employee benefits adviser.

If you are part of a GEB multinational pooling or captive programme, please also speak to your employee benefits adviser.

Yes. Any policies that have not already renewed onto a Unum policy at the time the Part VII transfer takes place will remain unchanged. The terms and conditions of the Generali UK policy will stay despite the anticipated legal transfer of the policy along with any claims in payment to Unum at the Part VII effective date. Following the Part VII transfer Unum will underwrite and administer the policies as its own. At the next policy rate review Unum will provide a quote for a Unum policy.

No. There will be no immediate impact on existing Generali UK employee benefits policies included in a GEB multinational pooling or captive programme. These policies can continue without interruption. When your rate review is due, Unum’s policy terms will be offered. Once accepted, you can continue in the GEB multinational pooling or captive programme.

No, there will be no changes to the Generali UK Privacy Policy. Your data, and the data of your employees', will continue to be handled with the same high standards of privacy and protection as before. The Unum Privacy Policy will additionally apply to policies it administers or insures from the transaction date, which we anticipate receiving by early July 2025

During the administration period, your company and employee data will be managed by Unum employees who have transferred from Generali UK. This administration will continue to be carried out using Generali UK’s systems initially.

Quote data will be securely transferred as part of the usual process and will subsequently be managed on Unum’s systems. 

The full transfer of data will occur as part of the Part VII transfer process.

You can view Unum’s Fair Value Assessments here. Full details of our products and proposition can be found here.