HomepageHealth & wellbeing
Award-winning health and wellbeing services for you and your employees
Our award-winning services are here to help
The demand for fast, direct access to effective mental and physical healthcare is higher up the workplace agenda than ever following the COVID-19 pandemic and an increasingly competitive job market.
Read on for full details on how you and your employees can get the access you need… whenever you need it.
Help@hand¹
Provides every employee and their eligible family members* with quick access to a total 360 wellbeing solution. Packed with valuable services that make a real difference, all in one easy-to-use app, Help@hand is available to every employee – whether they're covered by your policy or not.2 Help@hand offers:
- Unlimited 24/7 remote GP appointments
- Health diagnostics: The remote GP can schedule an at-home blood test to check more than 20 health markers for signs of disease≠
- Unlimited mental health support±
- Medical second opinion^
- Physiotherapy†
- A fully integrated Employee Assistance Programme (EAP), including a 24/7 helpline
- 360 wellbeing score, which unlocks lifestyle coaching
- Personal training~
- Nutrition consultations~
- Savings and discounts
- Wellbeing calendar
Our servicesAdditional support
Cancer Assist ¹
Gives MMB Elect customers access to in-the-moment, personalised guidance from cancer experts Reframe, for them and their employees impacted by cancer. No question is too small — Reframe’s Mental Health First Aid-trained client navigators can help at any stage of the cancer journey.
Cancer Assist is available to all employees2 and their families, offering support pre-diagnosis, during and post-treatment, across five pillars of wellbeing: physical, emotional, financial, social and professional
Employee Assistance Programme¹
To help with everyday life issues that, when left unaddressed, can become overwhelming, our EAP, fully integrated with and accessed via Help@hand, provides:
- 24/7 helpline: for immediate support from trained staff, including signposting to appropriate onward services or a healthcare professional
- Financial and legal support: access to guidance on a range of issues from consumer rights, property law, family law and more, between 8am-8pm, Monday-Friday. One consultation per issue.
- Wellbeing resources: on-demand wellbeing content including bitesize articles, videos and signposting to reliable resources on a broad range of issues
- Savings and discounts: provided by BenefitHub and fully integrated into the app, employees can access valuable discounts and money saving deals, helping towards everyday living costs.
Wellbeing calendar
Packed with podcasts, webinars, awareness dates, articles and much more, our Wellbeing Calendar attracts tens of thousands of visitors every year and has everything you need to put health and wellbeing at the heart of your business.
Rehabilitation support
If you have taken out a Group Income Protection policy with us, we can help if an employee is struggling with a health condition. Whether still at work or off sick, our team of Vocational Rehabilitation Consultants can help from day one.
Support includes individual wellbeing or return-to-work plans, specialist assessments and access to treatment.
What we're proud of...
of Help@hand users felt the clinician fully dealt with their concerns
Average rating for Help@hand in the App Store
of people who use our rehabilitation service return to work or have their case resolved
counselling sessions are provided each year via our Employee Assistance Programme
Figures correct as of 2021
ContactContact Unum
If you have any queries or can't find what you're looking for please let us know using this form.
Terms and conditions
*Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility varies between services
≠One at-home blood test per year per family. Not available for children under 18.
±Unlimited consultations for employee and partner. Number of sessions provided subject to clinical appropriateness
^Two consultations per year shared between employee, partner and eligible children, following a diagnosis from a treating doctor
† Up to 8 consultations per year shared between employee and partner
~6 digital sessions per year for employee only, for GIP policies only
1 Access to the service is facilitated by Unum at no cost to the Unum customer. Unum is not the provider of the service, but can withdraw or change the service at any time. The service is entirely separate from any insurance policy provided by Unum and is subject to the terms and conditions of the relevant third party specialists. There is no additional cost or increase in premium as a result of Unum making this benefit available.
2 Access to insured and uninsured employees available for companies where the UK entity employs 500 or fewer employees.
3 One at-home blood test per year per family covered. Children under 18 cannot access the service.