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Award-winning health and wellbeing services for you and your employees.
Help@hand
Provides every employee and their eligible family members* with quick access to a total wellbeing solution. Packed with valuable services that make a real difference, all in one easy-to-use app, Help@hand is available to every employee – whether they're covered by your policy or not.1
Help@hand offers:
- Unlimited 24/7 remote GP appointments
- Unlimited mental health support2
- Medical second opinion3
- Physiotherapy4
- A fully integrated Employee Assistance Programme (EAP), including a 24/7 helpline
- 360 wellbeing score, which unlocks lifestyle coaching
- Personal training5
- Nutrition consultations5
- Cancer Screening Service6 (new)
- Savings and discounts
- Wellbeing calendar
Additional support
Cancer Assist
Gives MMB customers access to in-the-moment, personalised guidance from cancer experts Reframe Cancer. for them and their employees impacted by cancer. No question is too small — Reframe Cancer’s client navigators can help at any stage of the cancer journey.
Cancer Assist is available to all employees1 and their families, offering support pre-diagnosis, during and post-treatment, across five pillars of wellbeing: physical, emotional, financial, social and professional.
Employee Assistance Programme
To help with everyday life issues that, when left unaddressed, can become overwhelming, our EAP, fully integrated with and accessed via Help@hand, provides:
- 24/7 helpline: for immediate support from trained staff, including signposting to appropriate onward services or a healthcare professional.
- Financial and legal support: access to guidance on a range of issues from consumer rights, property law, family law and more, between 8am-8pm, Monday-Friday. One consultation per issue.
- Wellbeing resources: on-demand wellbeing content including bitesize articles, videos and signposting to reliable resources on a broad range of issues.
- Savings and discounts: provided by BenefitHub and fully integrated into the app, employees can access valuable discounts and money saving deals, helping towards everyday living costs.
Wellbeing calendar
Packed with podcasts, webinars, awareness dates, articles and much more, our Wellbeing Calendar attracts tens of thousands of visitors every year and has everything you need to put health and wellbeing at the heart of your business.
Rehabilitation support
If you have taken out a Group Income Protection policy with us, we can help if an employee is struggling with a health condition. Whether still at work or off sick, our team of Vocational Rehabilitation Consultants can help from day one.
Support includes individual wellbeing or return-to-work plans, specialist assessments and access to treatment.
1 Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Access to insured and uninsured employees available for companies where the UK entity employs 500 or fewer employees. Eligibility varies between services
2 For mild to moderate issues. Number of sessions subject to clinical appropriateness. Should the service be no longer suitable, users will be directed to alternative appropriate support.
3 Two consultations per year shared between employee, partner and eligible children, following a diagnosis from a treating doctor
4 Up to 8 consultations per year shared between employee and partner. Not suitable for complex, pre-existing or chronic conditions. Alternative guidance may be provided if appropriate
5 6 digital sessions per year for employee only
6 Cancer Screening Service for insured employees only. One funded screening kit per year.
Help@hand from Unum, Cancer Assist and Savings and discounts services (the ‘Services’) are provided to Unum Limited (“Unum”) customers by third-party specialist providers chosen by Unum. Unum is not the provider of the Services. The Services are entirely separate from the insurance policy provided by Unum. Access to the Services is facilitated by Unum at no cost to the Unum customer, and Unum may change or withdraw access to the Services at any time. Use of the Services are subject to the terms and conditions of the relevant third-party specialist providers. Services are available to UK residents only. For further information, please go to unum.co.uk/frequently-asked-questions/services.