Health & wellbeing
Award-winning health and wellbeing services for you and your employees
Our award-winning services are here to help
The demand for fast, direct access to effective mental and physical healthcare is higher up the workplace agenda than ever following the COVID-19 pandemic and an increasingly competitive job market.
Read on for full details on how you and your employees can get the access you need… whenever you need it.
Help@hand¹
Provides every employee and their eligible family members* with quick access to a total 360 wellbeing solution. Packed with valuable services that make a real difference, all in one easy-to-use app, Help@hand is available to every employee – whether they're covered by your policy or not.2 Help@hand offers:
- Unlimited 24/7 remote GP appointments
- Health MOT: A simple at home blood test kit, offering an overview of the employee's current health status using 20 different markers, including liver, kidney, and bone health. Followed by a report and discussion with a GP if needed.≠
- Unlimited mental health support±
- Medical second opinion^
- Physiotherapy†
- A fully integrated Employee Assistance Programme (EAP), including a 24/7 helpline
- 360 wellbeing score, which unlocks lifestyle coaching
- Personal training~
- Nutrition consultations~
- Savings and discounts
- Wellbeing calendar
"Help@hand can be literally lifesaving, or a valuable backup if you just need a chat or some advice. It’s an incredible perk and I wanted to say thank you to all those involved in making this part of the employment package as, being completely honest, I would not be writing this if I hadn’t used it."
Additional support
Cancer navigation service
When cancer becomes a worry, having someone to guide you can make all the difference. Available through Help@hand, our personalised cancer navigation service gives employees access to a cancer navigation specialist from Reframe Cancer who can help them understand what's happening, what to do next and where to turn for support.
Whether they're:
- Going through tests
- Waiting for answers
- Have received a diagnosis
- Supporting someone close to them
Employees have access to trusted guidance during some of the most uncertain moments of a cancer experience.
Employee Assistance Programme¹
To help with everyday life issues that, when left unaddressed, can become overwhelming, our EAP, fully integrated with and accessed via Help@hand, provides:
- 24/7 helpline: for immediate support from trained staff, including signposting to appropriate onward services or a healthcare professional
- Financial and legal support: access to guidance on a range of issues from consumer rights, property law, family law and more, between 8am-8pm, Monday-Friday. One consultation per issue.
- Wellbeing resources: on-demand wellbeing content including bitesize articles, videos and signposting to reliable resources on a broad range of issues
- Savings and discounts: provided by BenefitHub and fully integrated into the app, employees can access valuable discounts and money saving deals, helping towards everyday living costs.
Wellbeing Calendar
Packed with podcasts, webinars, awareness dates, articles and much more, our Wellbeing Calendar attracts tens of thousands of visitors every year and has everything you need to put health and wellbeing at the heart of your business.
Rehabilitation support
If an employee is struggling with a health condition, whether still at work or off sick, our team of Vocational Rehabilitation Consultants can help from day one.
Support includes individual wellbeing or return-to-work plans, specialist assessments and access to treatment.
What we're proud of...
of Help@hand users felt the clinician fully dealt with their concerns
Average rating for Help@hand in the App Store
of people who use our rehabilitation service return to work or have their case resolved
counselling sessions are provided each year via our Employee Assistance Programme
Figures correct as of 2021
Contact
Contact Unum
If you have any queries or can't find what you're looking for please let us know using this form.
Terms and conditions
1. Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility varies between services
2. One at-home blood test per year per family. Not available for children under 18.
3. Unlimited consultations for employee and partner. For mild to moderate issues. Number of sessions subject to clinical appropriateness. Should the service be no longer suitable, users will be signposted to alternative appropriate support.
4. Two consultations per year shared between employee, partner, and eligible children, following a diagnosis from a treating doctor
5. Up to 8 sessions per year shared between employee and partner. Not suitable for complex, pre-existing or chronic conditions. Alternative guidance may be provided if appropriate.
6. 6 digital sessions per year for employee only, for GIP policies only
Help@hand services (the ‘Services’) are provided to Unum Limited (“Unum”) customers by third-party specialist providers chosen by Unum. Unum is not the provider of the Services. The Services are entirely separate from the insurance policy provided by Unum. Access to the Services is facilitated by Unum at no cost to the Unum customer, and Unum may change or withdraw access to the Services at any time. Use of the Services are subject to the terms and conditions of the relevant third-party specialist providers. Services are available to UK residents only.
For further information, please go to our health and wellbeing support services page.