1 Help@hand is a virtual, value-added benefit service which connects the employees of Unum customers to third party specialists who can help manage their health and wellbeing, and that of their family. Access to the service is facilitated by Unum at no cost to you. Unum is not the provider of the service, but can withdraw or change the service at any time. The service is entirely separate from any insurance policy provided by Unum and is subject to the terms and conditions of the relevant third party specialists. Help@hand is a non-contractual benefit. There is no additional cost or increase in premium as a result of Unum making this benefit available. Please note your employees will be liable for charges for medication and delivery, referral letters and private fitnotes. The remote GP will go through options during the consultation.