Employee Assistance Programme

Supports employers, employees and their immediate family members

Login to LifeWorks

1 in 4

people will experience a mental health problem each year in England


Unum’s EAP offers appointments within 5 working days of enquiry


of people reach their goals with counselling support from LifeWorks*

Sometimes, it’s the little things in life that turn into big problems and unresolved personal or work issues start to impact our wellbeing.

Employee assistance programmes (EAPs) help employees work through simple questions or bigger life worries, such as money and wellbeing concerns.

"Such a brilliant service and educational too, as I would not have had a clue where to start and how to get a positive outcome."
Service user

Employee support for everyday issues

Our EAP gives employees access to thousands of online wellbeing resources, a 24/7 helpline for queries and more. Key wellbeing support includes:

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    Mental wellbeing support

    A 24/7 confidential helpline, counselling support (for employees only unless relationship support is required), online cognitive behavioural therapy (CBT), informative online content and more.

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    Care Now CBT courses

    Digital self-management modules for everything from anxiety to relationships and communication. Employees can access instant support — anytime, anywhere — and work through modules at their own pace.

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    Personalised wellbeing assessments

    Access mental, physical, financial and social self-assessments, supported by resources which aim to give employees the tools to start managing their own wellbeing.

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    Perks and savings

    Exclusive online deals, savings and cashback offers with major retailers.

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    Personalised fitness app and nutrition support

    Unlimited, tailored fitness support, including direct access to online chats with expert fitness coaches.

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    Legal and financial support

    Expert legal advice for employees on a range of issues, from wills and probate to debt and personal injury (not available to family members).

Support for your business

  1. 1

    24/7/365 helpline

    Access to a confidential helpline for any issue your business might face — anytime, anywhere

  2. 2

    Legal support from experienced advisers

    Get expert advice between 8am and 8pm, Monday to Friday, on a range of issues, including employment law, commercial law, HR, health and safety, intellectual property and tax

  3. 3

    Legal document creation

    Quickly and simply create all the customised, legally binding documents your business needs, including health and safety policies to ensure legal compliance, all generated by experienced lawyers

  4. 4

    HR and manager support

    Support to improve employee wellbeing or to address performance-related issues

  5. 5

    Total Wellbeing Index (TWI)

    Helps organisations leverage information on effective employee support so they can build resiliency and stay connected to their work

Lady in the park drinking coffee

Confidential and easy access

App: Available for iPhones from Apple’s App Store here or via Google Play for Android phones here. Alternatively, search ‘Lifeworks’ in your app store.

Online: Log on to Unum LifeWorks using your user ID and password for access to a library of downloadable content and interactive tools.

Login to LifeWorks

Telephone: Whatever your enquiry, you’ll find someone to speak to over the phone on our contact us page here.

The EAP is available at no cost to employees and their family (available to UK and ROI employees only). Counselling and employee legal support is limited to insured employees of Group Income Protection policyholders.

Are you an existing Unum policyholder (employer)?

Then you’ll already have access to our services. Get access to the range of features detailed above by registering through our short form.

Our EAP services are tailored to suit the needs of our policyholders.

Register here

Mobile Help@hand dashboard


Our EAP is integrated with our Help@hand health and wellbeing app, combining all the benefits of LifeWorks with third-party health services such as digital GPs, support from mental health professionals and direct access to physiotherapists all in one place.

Useful resources

Find more information on the key features and example communication tools of our EAP.

Contact us

Useful resources

Sample Poster - UP4093
Total Wellbeing Index

An employer without a Unum policy covering your employees?

Get in touch to find out more about our EAP and to discuss your specific needs.

Request a call

* Help@hand and LifeWorks are a virtual, value-added benefit service which connects the employees of Unum customers to third party specialists who can help manage their health and wellbeing, and that of their family. Access to the service is facilitated by Unum at no cost to the Unum customer. Unum is not the provider of the service but can withdraw or change the service at any time. The service is entirely separate from any insurance policy provided by Unum and is subject to the terms and conditions of the relevant third-party specialists. There is no additional cost or increase in premium as a result of Unum making this benefit available.  

We're here to help

Have a question or can’t find what you’re looking for? Get in touch with us.

Contact us