Employee Assistance Programme

Offers employers, employees and their immediate family members* life, money and wellbeing support

Login to LifeWorks


app logins


calls from employees of Unum policyholders


of interactions supporting individuals with personal/emotional concerns

Data correct as of June 30th 2022

Employee support for everyday issues

Employee assistance programmes (EAPs) such as LifeWorks from Unum¹ help employees work through anything from life’s simple questions to more complex worries. Our EAP gives employees access to thousands of online resources, a 24/7 helpline for queries and more to manage employees’ wellbeing. Support includes:

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    24/7 helpline

    Immediate and confidential access to experts across a broad range of subjects — whenever they need it

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    Financial wellbeing

    Helps employees feel in control of their finances with tailored guidance to improve their overall financial wellbeing

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    Mental wellbeing support

    Access counselling,** plus online, self-guided CBT modules, guidance and localised support to help employees receive personalised, professional care

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    Personalised wellbeing assessments

    Mental, physical, financial and social self-assessments, supported by resources which provide employees with the tools to manage their own wellbeing

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    Life event resources

    Guidance on key life events such as moving home, becoming a parent, care for the elderly or starting a new job

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    Health and fitness plans

    Custom workout plans and nutritional advice to help employees reach their health and fitness goals

Support for your business

  1. 1

    24/7/365 helpline

    A confidential helpline for multiple concerns your business might face, from workplace safety to diversity to managing change at work — anytime, anywhere

  2. 2

    Legal support from experienced advisers

    Get expert advice between 8am and 8pm, Monday to Friday, on a range of issues, including employment law, commercial law, HR, health and safety, intellectual property and tax

  3. 3

    Legal document creation

    Quickly and simply create all the customised, legally binding documents your business needs, including health and safety policies to ensure legal compliance, all generated by experienced lawyers

  4. 4

    HR and manager support

    Support to improve employee wellbeing or to address performance-related issues

  5. 5

    Total Wellbeing Index (TWI)

    Brings insight to organisations so they can support their employees to build resilience and stay connected to their work

Lady in the park drinking coffee

Confidential and easy access

There are four main ways to access LifeWorks…

App: Available for iPhones from Apple’s App Store here or via Google Play for Android phones here. Alternatively, search ‘Lifeworks’ in your app store.

Online: Log on to Unum LifeWorks using your user ID and password for access to a library of downloadable content and interactive tools.

Telephone: If you’d prefer a confidential phone call, your HR/financial adviser will have the number.

Mobile Help@hand dashboard


Our EAP is also integrated into our health and wellbeing app Help@hand.1 The app combines many of the benefits of LifeWorks with access to health and wellness services such as digital GPs, support from qualified mental healthcare professionals, second medical opinions and direct access to physiotherapy all in one place.

Are you an existing Unum policyholder (employer)?

Then you’ll already have access to our services. Get access to the range of features detailed above by registering through our short form.

Our EAP services are tailored to suit the needs of our policyholders.

Register here

An employer without a Unum policy covering your employees?

LifeWorks is accessible to employers with a Unum Group Income Protection, Group Life Insurance or Group Critical Illness Insurance policy, as well as their insured employees.

If you don’t have any of these policies with us, speak with your adviser about the potential advantages of employee benefits for your business. 

You can find an independent financial adviser on Unbiased.co.uk.

Useful resources

Find more information on the key features and example communication tools of our EAP.

Contact us

Useful resources

Employee Assistance Programme GIP flyer - UP4093
Cancer Pathway for Critical Illness Policyholders
Total Wellbeing Index

More information

*Available to employee and their partner (UK and ROI only). Children are eligible up to their 16th birthday via their parent and directly after their 16th birthday up to their 24th birthday if in full-time education.

**Counselling available only to employees of Unum Group Income Protection customers and is restricted to the employee only (unless relationship counselling is required).

1 Access to EAP and Help@hand facilitated by Unum at no cost to the Unum customer. Unum is not the provider of the service but can withdraw or change the service at any time. The service is entirely separate from any insurance policy provided by Unum and is subject to the terms and conditions of the relevant third-party specialists. There is no additional cost or increase in premium as a result of Unum making this benefit available.

Employee Assistance Programme provided by LifeWorks whose registered office is Suite 1, 3rd Floor 11-12 St James’s Square, London SW1Y 4LB. Registered in England company number 8223675.

Unum offers access to the Help@hand services provided by third parties. Remote GP, second opinion, mental health support and physiotherapy are provided by Square Health via their Help@hand app. Square Health Limited, registered in England and Wales Number 07054181. Crown House, William Street, Windsor SL4 1AT.

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Have a question or can’t find what you’re looking for? Get in touch with us.

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