Health & wellbeing

Award-winning health and wellbeing services for you and your employees

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Our award-winning services are here to help

The demand for fast, direct access to effective mental and physical healthcare is higher up the workplace agenda than ever following the COVID-19 pandemic and an increasingly competitive job market.

Read on for full details on how you and your employees can get the access you need… whenever you need it.

Help@hand app from Unum

Help@hand¹

Provides every employee and their eligible family members* with quick access to a total 360 wellbeing solution. Packed with valuable services that make a real difference, all in one easy-to-use app, Help@hand is available to every employee – whether they're covered by your policy or not.2 Help@hand offers:

  • Unlimited 24/7 remote GP appointments
  • Health MOT: A simple at home blood test kit, offering an overview of the employee's current health status using 20 different markers, including liver, kidney, and bone health. Followed by a report and discussion with a GP if needed.
  • Unlimited mental health support±
  • Medical second opinion^
  • Physiotherapy
  • A fully integrated Employee Assistance Programme (EAP), including a 24/7 helpline
  • 360 wellbeing score, which unlocks lifestyle coaching
  • Personal training~ GIP only
  • Nutrition consultations~ GIP only
  • Savings and discounts
  • Wellbeing calendar
Register
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"Help@hand can be literally lifesaving, or a valuable backup if you just need a chat or some advice. It’s an incredible perk and I wanted to say thank you to all those involved in making this part of the employment package as, being completely honest, I would not be writing this if I hadn’t used it."
Employee of large fintech firm and Help@hand user

Our services
Additional support

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Cancer Assist¹

Gives Towergate Health & Protection customers access to in-the-moment, personalised guidance from cancer experts Reframe, for them and their employees impacted by cancer. No question is too small — Reframe’s Mental Health First Aid-trained client navigators can help at any stage of the cancer journey.

Cancer Assist is available to all employees2 and their families, offering support pre-diagnosis, during and post-treatment, across five pillars of wellbeing: physical, emotional, financial, social and professional

Find out more
Employee having GP consultation

Employee Assistance Programme¹

To help with everyday life issues that, when left unaddressed, can become overwhelming, our EAP, fully integrated with and accessed via Help@hand, provides:

  • 24/7 helpline: for immediate support from trained staff, including signposting to appropriate onward services or a healthcare professional
  • Financial and legal support: access to guidance on a range of issues from consumer rights, property law, family law and more, between 8am-8pm, Monday-Friday. One consultation per issue.
  • Wellbeing resources: on-demand wellbeing content including bitesize articles, videos and signposting to reliable resources on a broad range of issues
  • Savings and discounts: provided by BenefitHub and fully integrated into the app, employees can access valuable discounts and money saving deals, helping towards everyday living costs.
Wellbeing calendar Unum

Wellbeing calendar

Packed with podcasts, webinars, awareness dates, articles and much more, our Wellbeing Calendar attracts more than 30,000 visitors every year and has everything you need to put health and wellbeing at the heart of your business.

Rehabilitation support

If an employee is struggling with a health condition, whether still at work or off sick, our team of Vocational Rehabilitation Consultants can help from day one.

Support includes individual wellbeing or return-to-work plans, specialist assessments and access to treatment. 

Wellbeing calendar
Upcoming events and webinars

National smile month. Unum's dental insurance proposition.
Awareness date
Mon, 13 May

  • Physical
  • Financial
Managing workplace mental health
Useful Resource
Wed, 15 May

  • Emotional
Wellbeing conversations at work, supporting managers to support employees
Webinar
Tue, 21 May, 11:00

  • Physical
  • Emotional

What we're proud of...

95%

of Help@hand users felt the clinician fully dealt with their concerns

4.7/5

Average rating for Help@hand in the App Store

95%

of people who use our rehabilitation service return to work or have their case resolved

17,000+

counselling sessions are provided each year via our Employee Assistance Programme

Figures correct as of 2021

Contact
Contact Unum

If you have any queries or can't find what you're looking for please let us know using this form.

Quick links

Terms and conditions

*Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility varies between services
≠One at-home blood test per year per family. Not available for children under 18.
±Unlimited consultations for employee and partner. Number of sessions provided subject to clinical appropriateness
^Two consultations per year shared between employee, partner and eligible children, following a diagnosis from a treating doctor
† Up to 8 consultations per year shared between employee and partner
~6 digital sessions per year for employee only, for GIP policies only

1 Access to the service is facilitated by Unum at no cost to the Unum customer. Unum is not the provider of the service, but can withdraw or change the service at any time. The service is entirely separate from any insurance policy provided by Unum and is subject to the terms and conditions of the relevant third party specialists. There is no additional cost or increase in premium as a result of Unum making this benefit available.
2 Access to insured and uninsured employees available for companies where the UK entity employs 500 or fewer employees.
3 One at-home blood test per year per family covered. Children under 18 cannot access the service.