Unum moves to Elixir as part of investment in customer service excellenceUnum has signed a contract with Mastek (UK) Limited for Elixir, the market-leading administration system for group protection policies.
Unum announced today that, as part of its continuing investment in providing first-class customer service, both now and in the future, it has signed a contract with Mastek (UK) Limited for Elixir, the market-leading administration system for group protection policies.
By moving to the Elixir system, Unum is preparing for the digital future of group risk, as well as embedding the enhanced capabilities necessary for meeting future customer service expectations. The modern IT architecture means that in future we will be able to integrate with broker and customer platforms with far greater ease than we can today.
The move builds on last month’s announcement that Unum is increasing the number of its sales team dedicated to working face to face with brokers, and rolling out its new integrated Broker Services Teams to create one point of contact for brokers, dealing with everything from quotes to general day-to-day enquiries.
This successful launch of the Broker Services organisation now provides the right structure and experience to deliver a smooth and seamless transition to Elixir when the roll out begins in early 2016. Deployment of the new system represents Unum’s continuing commitment to delivering a leading service proposition.
Matt Fahy, Chief Information Officer, Unum, said:
“After a long due diligence process, Elixir proved to be the most sound and modern platform in the market. It will allow us to provide the best possible customer experience, enabling greater preparedness for future challenges. It will also support integration with other platforms in the marketplace.”
Glenn Thompson, Customer Solutions Director, Unum, said:“I am very excited to announce this next step in our programme to deliver market-leading customer service to our business partners. Building on a number of recent improvements within our business, this move will help to deliver best-in-class support for brokers, employers and employees.”