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Unum invests in improved broker services to grow UK protection market

Unum is investing in its sales network in order to better support brokers and help them grow the UK protection market.

From November 2014, the financial protection specialist will increase the number of its sales team dedicated to working face to face with brokers. This coincides with the rollout of Unum’s new integrated Broker Services Teams to create one point of contact for everything from quotes to general day-to-day enquiries, bringing together Accounts, Policy Production and some Financial Underwriting functions.

These changes are designed to enable Unum’s consultants to spend more time with brokers to help them grow their businesses. Increased face time and a more streamlined service will help brokers to explore opportunities in their existing block of business and identify new-to-market cases, which have been key drivers for growth.

Glenn Thompson, Customer Solutions Director, Unum, said:

“With support from brokers, the Group Income Protection market has grown by 8.7% and 6.2% in 2012 and 2013 respectively . Building on this success, we are investing in our sales network to better support brokers and their businesses to continue to grow the market.

“We believe that the changes we are making will support all of our brokers, from those not yet in the GIP market to experienced hands in the Group Risk arena. Together we will be able to continue to grow our businesses through the delivery of relevant and well researched solutions for clients.”