Help@hand, transformed

Unparalleled. Innovative. Impactful. With high-quality services, Unum’s health and wellbeing app Help@hand makes a real difference to employees. Available to Unum Group Income Protection, Group Life and Group Critical Illness policyholders.

Help@hand from Unum homescreen banner

A word from our CEO

Unum UK’s CEO Mark Till covers what’s new with Help@hand1 in this short video.

Total health and wellbeing support

Complete, 360 health and wellbeing support for employees and their eligible family members² — all in one place.

Help@hand app from Unum

Your services

High-quality support, available now. 

  • Unlimited mental health support3
  • A fully integrated employee assistance programme (EAP) with a 24/7 helpline for support on a range of emotional and practical issues 
  • 24/7, unlimited remote GP appointments
  • Physiotherapy 
  • Medical second opinions 
  • 360 Wellbeing Score — four short assessments offer key insights into health and wellbeing and unlock 1-2-1 lifestyle coaching to support improvements
  • Personal training and nutrition consultations4
  • Extensive everyday savings and discounts5 
  • Financial and legal guidance 
  • On-demand wellbeing content and resources.
Cancer assist from Unum now in Help@hand app

Integrated Cancer Services

We want to make it easier for employees to connect with cancer experts to help wherever they are in their cancer journey, making services more accessible when needed most. Unum have integrated our established cancer services, provided by cancer experts Reframe7, into Help@hand* – putting essential services at the fingertips of employees and making it easier to get vital support, all in one place.

  • Employees covered by a Group Life policy can access in-the-moment cancer guidance with Cancer Assist8.
  • Employees covered under an employer-funded Group Critical Illness policy have access to two years of ongoing support following a diagnosis with Unum’s Cancer Support Service8.

*Cancer Assist service available to Group Life customers via the Help@hand app. Cancer Support Service available directly via the Help@hand app to employees covered by employer-funded Critical Illness Insurance. For voluntary Critical Illness Insurance, the Cancer Support Service is accessed directly.

Father and son accessing help@hand app from Unum

Selected services for uninsured employees

For the first time, selected services are also available for employees of our group risk policyholders not covered by a Unum policy. Working towards our goal of helping even more people. Including:

  • 24/7 employee support helpline - for a broad range of emotional and practical issues 
  • 360 Wellbeing Score – short assessments giving insight into health and wellbeing
  • On-demand wellbeing content and resources  
  • Access to all the valuable savings and discounts

The whole package

That’s total health and wellbeing for employees, all delivered with comprehensive usage data and insights for employers to help businesses understand their workforce’s wellbeing and improve wellbeing strategies in any areas of concern.6

Want to find out more?

Terms and conditions

1 Help@hand is provided to Unum Group customers by Square Health. It offers access to services designed to manage the health and wellbeing of employees and their families. Help@hand is entirely separate from any Unum insurance policy. Help@hand is not part of the insurance contract, is provided by Unum for no additional cost to its customers, and Unum can withdraw or change the service in the future. Help@hand is available to UK residents only. Unum offers access to the Help@hand services provided by third parties.
2 Eligible family members include partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary on services.
3 This service is suitable for mild to moderate issues. The number of sessions provided will be subject to clinical appropriateness.
4 Exclusive to Group Income Protection policyholders.
5 Provided by BenefitHub Ltd, registered in England & Wales under company number 11109677 and with registered office at 2nd Floor Regis House, 45 King William Street, London, United Kingdom, EC4R 9AN
6 To ensure true confidentiality, the Help@hand market insights feature is only available when 50 or more employees have booked a consultation. Data anonymised.
7 Reframe is a trading style of Harley Street Concierge Ltd, a limited company registered in England and Wales. Company registration number is 08331310, VAT number is 175 2395 90. Registered office: The Square, Basing View, Basingstoke, Hampshire, RG21 4EB.
8 Cancer Assist and the Cancer Support Service are provided to Unum Group customers by Reframe. This service is entirely separate from any Unum insurance policy, is not part of the insurance contract, and is provided by Unum for no additional cost to its customers. Unum can withdraw or change the service in the future. Cancer Assist is available to UK residents only.

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