CR00554_Help@hand_Header

Help@hand

Help@hand is our app-based solution to help businesses manage their sickness absence more effectively. Help@hand provides employees with easy access to four key support services – uniquely combined in one app, and is available at no additional cost for insured members as part of a Unum Group Income Protection policy.

 

Help@hand is also available for uninsured Group Income Protection members or those with a Unum Life Insurance or Critical Illness Cover product (excluding Benni) for an additional cost.

Please speak to your Adviser or Unum Sales Consultant for further details.


Help@hand services:

Remote GP

Help@hand aims to provide employees, their partner and children* with unlimited access to a UK-based Remote GP within 2 hours of requesting an appointment. Each video consultation lasts up to 20 minutes and is available 24/7, 365 days a year.

Second opinion

Medical second opinions are available either face-to-face or via video consultation with a UK-based specialist, following a diagnosis or treatment recommendation from a treating doctor. Employees, their partner and children* have access to 2 consultations per year shared between them.

Mental health support

Up to 8 mental health support consultations (including an initial assessment) per year are available through Help@hand to be shared between the employee and their partner.

The first step is a video consultation assessment with a mental health therapist who will provide advice and develop a personalised treatment plan including a follow up. The treatment plan will usually be delivered via video consultation and options include supported computerised cognitive behavioural therapy.

Physiotherapy

Up to 8 physiotherapy consultations (including an initial assessment) per year are available through Help@hand to be shared between the employee and their partner.

The first step is a video consultation assessment with a physiotherapist who will develop a personalised treatment plan including bespoke exercises where appropriate.

*Children re eligible up to the age of their 18th birthday (or 24 birthday if in full-time education).

Glenn Thompson and Ambika Fraser

Customer Solutions Director and Head of Proposition Development - Unum

Dr Bippon Vinayak

Executive Chairman and CEO - Square Health