Getting the most out of your Income Protection policy

Are you accessing all the support tools and resources that come with your Group Income Protection (GIP) policy with Unum?


Whether it’s prevention, intervention or protection, you have immediate access to a range of health and wellbeing support services for you and your employees. Available at no additional cost, they’re designed to keep staff healthy, managers up-to-date on workplace health and wellbeing issues, and help prevent sickness absence.

Your top 10 tools and resources

1. Help@hand

Help@hand provides insured employees with easy access to five key support services through one easy-to-use app, including:

  • unlimited access to remote GPs
  • mental health support
  • physiotherapy
  • medical second opinions
  • life, money and wellbeing support via our Employee Assistance Programme (EAP)

Register here

2. EAP - 24/7 help

Unum's EAP, provided by LifeWorks, offers employees and their immediate family members:

  • Confidential 24/7 helpline
  • Financial wellbeing support
  • Mental wellbeing support
  • Health and fitness plans
  • Perks and savings

Enhanced EAP features included with your GIP policy:

  • Face-to-face counselling sessions for employees (excluding dependants)
  • Expert legal advice for employees (excluding dependants) on domestic issues
  • Comprehensive expert legal advice for businesses

Find out more

3. Health and wellbeing workshops:

Delivered face-to-face or via webinar, our On Course wellbeing workshops, and online e-modules educate, and support HR and line managers on key workplace topics like stress, cancer, sickness absence and mental health.

Click here for more details

Visit our online workshops

4. U-First employee wellbeing workshops

Our three U-First sessions are designed specifically for employees, and can be delivered in person or via an online webinar. Choose from:

  • U-First: Resilience
  • U-First: Movement matters
  • U-First: Thriving through change - embracing the unknown

5. Employer absence helpline

For a quick answer to any health and absence-related query, we can provide

  • Practical advice without the employee’s personal details
  • Guidance via our phone helpline or email – usually within 24 hours

Call our helpline on 01306 646 001

6. Return to work support

Immediate access to Unum’s rehabilitation support. If an employee is struggling with a health condition, whether still at work or off sick, we can help from day one. Support includes individual wellbeing or return to work plans, specialist assessments like dyslexia or ergonomics, and access to treatment. There’s no time limit, and individuals can be referred multiple times.

Click here for more details

Read more about RTW plans

7. Mental Health Pathway

Our Mental Health Pathway offers comprehensive early intervention services, providing fast, specialist support and advice. Our Rehabilitation and Wellbeing team also offers one-to-one consultations, and can conduct a mental health and wellbeing review of current practices, helping you to identify and tackle potential problems.

Access here

8. Cancer Pathway

Unum’s Cancer Pathway provides you and your employees with quick and easy access to support at diagnosis, during and after treatment, and end of life – whenever it’s needed. Together with Maggie’s cancer charity, we also offer information and advice for HR professionals and line managers, including a workshop designed to give them the knowledge and understanding to support an employee facing a cancer diagnosis.

Access here

9. Workplace wellbeing

Our online workplace wellbeing hub has a wealth of resources to help you manage employee wellbeing at work, including online workshops, ebooks, research, and more. Our interactive wellbeing calendar can help you plan your wellbeing activities for the year ahead, and includes:

  • Awareness dates
  • Webinars
  • Podcasts
  • Useful resources

Visit here

Visit the calendar

10. Legal assistance

Designed specifically for business owners, Unum LifeWorks Legal Service provides a free and confidential telephone helpline and website offering legal support, and information on key legislative issues impacting the workplace.

Call 0800 048 2703 or visit: www.unumlifeworkslegal.co.uk and use access code UNUMLWL to register.

Making a claim

If your employee remains off sick, making a claim offers support for them and protection for your business.

We’ve made our claims process simple. Your own dedicated Claims Management Specialist will be with you every step of the way, from what forms to fill in to how our rehab team can continue to help your employee.

How to make a claim

Making a claim is simple. Call us on 01306 873243, or find more information and download forms from our claims page.

How rehab can help

During or after a claim, our rehab team provide practical help to aid a return to work - even after long-term absence.


We treat every claim fairly and consistently. But if you disagree with a decision, our complaints page tells you everything you need to know.