At Unum, we are always innovating to better meet our customer’s needs. Our health and wellbeing services are no exception. We want as many people as possible to have easy and fast access to this support when they need it.
We have fully integrated key Employee Assistance Programme (EAP) services into Help@hand, our award-winning employee health and wellbeing app, to offer access to all our essential support services in one place.
Combining Help@hand and valuable EAP services under one roof makes it straightforward for you to administer and easier for your employees to find the support they need.
Use the below timeline to manage the rollout of the new and improved Help@hand offering to your employees for seamless communication to ensure maximum adoption and benefits.
Get to know the changes with our FAQs
Review the toolkit and decide what you need
Communicate the upcoming change to your employees
New and enhanced services available from start of April
EAP via LifeWorks closed from end of June
Help@hand toolkit available for ongoing support
For customers already using Help@hand, check out our Help@hand employee communications toolkit over the coming weeks as we roll out this market-leading transformation.Go to communication toolkit
Unum Group Income Protection, Group Critical Illness and Group Life customers can register for Help@hand anytime, and roll this out to employees.
If you are completely new to Help@hand and want to know more about how to administer your account or have any questions that aren’t covered in our FAQS, please email us at firstname.lastname@example.org.
Just remember, once you upload employee email addresses an invitation email will be sent out quickly – typically within one day. We recommend that, in advance, you explore our employee facing communication templates below.
To help you launch or communicate the benefits of Help@hand moving forwards, we have a handy employee communications toolkit set up and ready to use. This will be updated over the coming weeks so please do check in and use any materials you need.