Unum’s Employee Assistance Programme is changing
At Unum, we are always innovating to better meet our customer’s needs. Our health and wellbeing services are no exception. We want as many people as possible to have easy and fast access to this support when they need it.
What's different?
We have fully integrated key Employee Assistance Programme (EAP) services into Help@hand, our award-winning employee health and wellbeing app, to offer access to all our essential support services in one place.
Combining Help@hand and valuable EAP services under one roof makes it straightforward for you to administer and easier for your employees to find the support they need.
Impactful EAP services
As a result, Help@hand now includes impactful EAP services — such as the 24/7 helpline, financial and legal support, and useful wellbeing resources.
New and enhanced services
- Unlimited mental health support*
- 360 health score to empower employees with wellbeing insights
- Personalised consultations including 1-2-1 lifestyle coaching
- A range of discounts and savings.
*as clinically appropriate, for mild to moderate issues
All this comes with a revamped user experience to make it easier than ever for your employees to get the support they need, increasing engagement and therefore your workforce’s health and wellbeing.
You’ll also benefit from employee usage data and insights all in one place, so it’s simple to get an understanding of your employees’ needs and develop your health and wellbeing strategy.
Help@hand communication timeline
Use the below timeline to manage the rollout of the new and improved Help@hand offering to your employees for seamless communication to ensure maximum adoption and benefits.
- 1
Get to know the changes with our FAQs
- 2
Review the toolkit and decide what you need
- 3
Communicate the upcoming change to your employees
- 4
New and enhanced services available from start of April
- 5
EAP via LifeWorks closed from end of June
- 6
Help@hand toolkit available for ongoing support
Already using Help@hand?
For customers already using Help@hand, check out our Help@hand employee communications toolkit over the coming weeks as we roll out this market-leading transformation.
Go to communication toolkitUnderstanding the changes
Before planning your communications to your employees, take a look at the new enhanced features and services here.
You probably have lots of questions, so we’ve provided comprehensive FAQs. If your question isn’t covered, please contact us at help-at-hand@unum.co.uk.
Useful resources
Registering for Help@hand
Unum Group Income Protection, Group Critical Illness and Group Life customers can register for Help@hand anytime, and roll this out to employees.
If you are completely new to Help@hand and want to know more about how to administer your account or have any questions that aren’t covered in our FAQS, please email us at help-at-hand@unum.co.uk.
Just remember, once you upload employee email addresses an invitation email will be sent out quickly – typically within one day. We recommend that, in advance, you explore our employee facing communication templates below.
Employee communications
We suggest that you let your employees know about the upcoming changes as soon as you are ready, to make sure they have enough of a heads up. They might need to withdraw cashback from LifeWorks Perks, or need reassuring that if they are currently receiving a course of counselling treatment with our previous provider, they will be able to finish this.
We’ve made this easy by creating a suite of content to support company communications and conversations with employees.
Ongoing employee Help@hand communications
To help you launch or communicate the benefits of Help@hand moving forwards, we have a handy employee communications toolkit set up and ready to use. This will be updated over the coming weeks so please do check in and use any materials you need.
Need further support?
If you need help further support, or have any questions, please do get in contact with us at contact@unum.co.uk.