Unum Group Risk products include an Employer and Employee Assistance Programme (EAP), provided by LifeWorks, that offers a comprehensive package of life, money and wellbeing support services to employees and their immediate family members. Group Income Protection customers also get additional employer services.

All employees covered by Unum Income Protection, Critical Illness or Life Insurance have immediate access to Unum’s EAP at no extra cost. 

What do you get?


Sometimes it’s the little things in life that turn into a big problem, and unresolved personal or work issues can have a major impact on wellbeing. Unum’s EAP is designed to help employees cope with simple questions to complex issues, by giving them information and confidential practical support on a range of everyday issues including work, family, relationships, money and health.

For example, employees can access a fully-researched referral service that can suggest up to 3 possible providers of childcare or elder care based on an employee’s specific requirements.

Total Wellbeing Index (TWI) –offering individuals personal mental, physical, financial and social assessments followed with tools and resources to support them with any areas that they need to focus on.

The CareNow programme –offering eight interactive digital modules to support employees with everything from anxiety through to relationships or communication. The modules are based on Cognitive Behavioural Therapy (CBT) principles and gives employees control to access instant support -anytime, anywhere.

Employees simply need to set up an account with LifeWorks to access these programmes.

Employees can access the service via:

  • WEBSITE: unum-uk.lifeworks.com (you’ll need your user ID and password to hand): for a library of downloadable materials and interactive tools
  • FREEPHONE 0800 048 2702: confidential support 24 hours a day, 365 days a year
  • MOBILE APP: Download the mobile app from the Apple App or Google Play stores; simply search 'Lifeworks' and look for the Lifeworks logo. Or you can download the iPhone app here, or the Android app here. The user ID and password are the same as the ones you use to access the website.

Additional services for insured employees with Income Protection

  • Expert legal advice for employees (excluding dependants) on domestic issues, such as motoring offences, wills and probate, debt and personal injury up to 4 face-to-face counselling sessions for employees (excluding dependants) which typically start within 5 working days
  • Employees not included in their employer’s Income Protection scheme can access the 24/7 helpline and online resources to help support employee wellbeing across the entire company


Our EAP service can also be accessed via the Help@hand app, for insured employees covered under a Unum Group Income Protection policy.

Help@hand can provide eligible employees and their families* with access to:

  • Remote GPs
  • Mental health support
  • Physiotherapy
  • Medical second opinions
  • Employee Assistance Programme

* Employees and partners can access all services. Children are eligible to access the Remote GP and Medical second opinion services up to their 18th birthday, or 24th birthday if in full-time education. Children can access our EAP after their 18th birthday and up the their 24th birthday, if in full-time education.

For more information on Help@hand click here.

If you currently have a Unum Group Income Protection policy and would like to register for Help@hand, you can sign up to the Admin Portal here.

Additional services with Life Insurance

  • Up to 4 face-to-face counselling sessions for the employee or the employee’s dependants, should they lose their partner, or employees who may be struggling to cope with a colleague’s death


The new Total Wellbeing Index (TWI), is designed to help organisations gain information on how they can better support employees to build resiliency and stay connected to their work. TWI offers valuable organisational reports, providing insights into the strengths and risks of an organisation’s people. As well as providing employees with solutions on an individual level, the anonymised feedback can therefore help employers to develop their workforce support in a more targeted and effective way.

Employers who have an Income Protection scheme with Unum also benefit from additional employer services. Here's how they can help: If you need help with the complexities of employment law, health and safety, and other legislative obligations, but don’t want the large legal bill that sometimes goes with it, LifeWorks can provide help at no additional cost.

Telephone legal helpline

  • Experienced advisers on hand 8am – 8pm, Monday to Friday
  • Advice on a range of issues including employment law, commercial law, HR, health and safety, intellectual property and tax
  • A clear explanation of the law relating to your issues and the options available to you

Legal document creation

  • Create all the customised, legally binding documents your business needs, quickly and simply
  • Easy to use system asks you questions and generates documents – prepared by an experienced lawyer - based on your answers
  • includes a health and safety policy creator to help ensure health and safety compliance

The service also includes confidential support for managers on all aspects of their management role, and an informal and formal referrals service where managers can ask qualified consultants or counsellors to contact employees to help them with their issues or address any performance-related problems.

Unum’s EAP is a non-contractual benefit which can be withdrawn or changed by Unum at any time. The service does not form part of any Unum insurance policy and there is no additional cost or increase in premium as a result of Unum making this benefit available.