Existing customers

Here’s how we can help our customers, whether it’s an employee struggling at work, off sick, claims info or access to expertise and support tools.

For coronavirus COVID-19 updates and product-related questions please click here.


How to make a claim

All employers need to know about claiming on their policy.

We’ve made our claims process simple. Whether it’s a new claim, checking an existing claim, or just some guidance on claims, our dedicated Claims team will be there every step of the way.

Support services

Unum policyholders have access to a number of added value support services:

Rehabilitation services - for Group Income Protection customers

From early intervention to return to work plans, our rehabilitation service can help.

Our Vocational Rehabilitation Services team works with companies of all shapes and sizes. Whether it’s support to help an employee struggling to stay in work, guidance on how best to help an absent employee return to work, advice on making workplace adjustments or all points in between, we can help.

Employee Assistance Programme (EAP): Unum LifeWorks - for all customers

24/7 work/life help and support services for employees and employers.

All of Unum’s policies come with a built-in Employee Assistance Programme (EAP) that provides a package of work/life support services to employees and their immediate family members. Income Protection customers also get additional employer services.

Employee wellbeing

Ebooks, research and more to help create or enhance a workplace wellbeing strategy.

Our wellbeing section can help businesses create or review a workplace wellbeing strategy, plus access to CPD-approved tools and guides to help employers navigate sickness absence. We can also help employers recognise potential problems that can lead to sickness absence and learn more about the problems employees with serious illnesses may face. Our wide range of online and on-site workshops are designed to help employers deal with some of the most common and difficult causes of staff absence, including stress, mental health and cancer in the workplace. You can also visit our interactive wellbeing calendar, featuring podcasts, webinars, awareness dates and other useful support tools.

How to communicate your staff benefits

Benefits window coming up? Here’s how to ensure staff are in the know about their employee benefits.

There’s little point in doing all the hard yards choosing the best employee benefits if people don’t know about them. Failing to tell staff about the benefits on offer can cost UK companies through increased staff turnover and sickness absence. Communicated well, a good benefits package can help to manage - and reduce - bottom line costs, and help to build a loyal and more productive workforce.

Group Income Protection (GIP) customer?

Here’s how to get the most out of it.

From day one of taking out a Group Income Protection policies, employers have access to a range of support tools and expertise including rehabilitation, workshops and help with sickness absence.


Got a question? Find out what other people have been asking in our frequently asked questions.

Before you pick up the phone or email us, it’s worth checking our FAQs first. We’ve compiled a list of the most common questions, including account and policy information, claims, rehab, EAPs, data security or customer feedback.