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Unum Dental and COVID-19: Our Promise

People’s health and wellbeing is the number one priority for everyone at Unum Dental. That’s why over the course of the pandemic, we’ve proactively taken steps to support our customers wherever we can.

Whether you’re an employer or an employee, providing you with the best possible level of service, value and reassurance is always at the centre of our business.

We also fully understand the important role that dentists have in maintaining the nation’s oral health, and the difficulties people have had in accessing treatment – especially during lockdown when many dentists were limited to telephone support and emergency treatment.

In recognition that people couldn’t use some of their policy benefits while dental surgeries were impacted during lockdown, we offered every eligible member of a Unum Dental policy (and dencover policyholders) an Amazon e-voucher as a gesture of goodwill.

It was important for us to show our gratitude to customers and ensure they received value from their policy during this time given the constraints and challenges faced — and we’re pleased to have issued vouchers this year totalling over £2.5million.

We also recognised that the pandemic caused an additional need for personal protective equipment (PPE) in dentist surgeries. We acted quickly to update our Dental policies to reflect this, covering the cost of PPE charged by dentists during treatment to an annual maximum value of £50 for all policy members and insured dependents.

Above all, we’d like to thank you for being a valued customer of our business and want to reassure you that our team are here to support you whenever you need us.

Mark Till
CEO, Unum UK

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