Dear all,

I am writing to you as a valued partner and/or customer of Unum UK at this difficult time, as we all focus our efforts on supporting those people affected by coronavirus, and on reducing the risk of further infection.

I’d like to assure you that the safety of our people, partners and customers is our top priority, while ensuring you continue to receive the best possible service.

Following the government’s latest guidelines, we have closed our regional offices, including London, and have asked our people to work from home wherever possible. However, we have stringent, tried-and-tested plans in place to ensure we can maintain our service to you, and we will, of course continue to monitor what is a fast-evolving situation. We are confident that our systems and people are well placed to respond to any further changes.

As pressure builds on the NHS in the coming weeks, remember that, Unum customers already have access to a number of health and wellbeing services to help through difficult times. So please make use of the extra support available. To help customers (and depending on the particular policy), services may include:

All Unum policyholders

It seems inevitable that many of us will be undergoing periods of isolation in the near future, which may increase the risk of mental ill-health. For a range of tools and guidance to help maintain good mental health, please visit our mental health hub, which draws on years of experience and expertise from our health professionals.

Group Income Protection, Group Critical Illness, and Group Life policyholders

Unum LifeWorks, our Employee Assistance Programme, provides confidential, practical support on a range of everyday issues including work, family, relationships, money and health.

Group Income Protection policyholders

Group Income Protection (GIP) policyholders  have access to:

  • Help@hand

Help@hand gives eligible employees and their eligible family members access to four healthcare services, including a remote GP and mental health support, available through one dedicated app. For non coronavirus-related medical issues the remote GP provides a valuable service which will become increasingly important as demands on the NHS grow.

For coronavirus-related issues people should be directed to government advice and not to the remote GP.

To find out more about Help@hand, visit

To register for Help@hand, please visit the Help@hand registration page.

  • Mental health pathway

Our mental health pathway gives GIP policyholders and their employees access to specialist support, quickly, when mental health or mental wellbeing concerns are first raised.

  • Unum LifeWorks

Our Employee Assistance Programme also includes short-term counselling for employees covered under a Unum GIP policy.

Group Life policyholders

  • Unum LifeWorks

Our Employee Assistance Programme also includes up to 4 counselling sessions for the eligible employee or their dependants, should they lose their partner, or employees who may be struggling to cope with a colleague’s death.

For the latest information, please keep an eye on our Covid-19 FAQ page, which we will regularly update as the situation changes.

I appreciate this is a difficult time for all of us. Please stay as safe as possible and feel free to get in touch with us in your usual way if you need any support with any Unum services. If you are unsure who your contact is, you can also get in touch with us via

We are here to help you.

Kind regards


Peter O’Donnell, Chief Executive, Unum UK

COVID-19 updates

For coronavirus COVID-19 updates and product related questions please click here.

Group Risk Claims

For Group Risk Claims and medical underwriting questions please click here.