The value of claims and rehabilitation during COVID-19
12,107 Help@hand appointments, 1,711 rehabilitation referrals and 15,000 wellbeing course attendees.
The 2020 COVID-19 timeline below lays out all the pandemic’s key events and shows how Unum supported both employers and employees throughout.
As the year began, our existing return-to-work service was already supporting employees with a variety of health conditions to either remain in or return to work.
By the end of the year, 95.1% of people referred to the rehabilitation service had either got back to work or had their case resolved, helping employees to better manage ill health and employers to manage absences.
From January to December 2020, Unum continued supporting both employees and employers in a wide number of ways. Highlights included:
For more on how we were here for our customers and their employees when it mattered the most, check out our timeline of 2020, the year of the pandemic.
“We feel that our drive to make a difference to people because we care about their lives came into its own during 2020, when we introduced various new initiatives or adapted existing ones to better serve our customers and their employees as the pandemic raged.
“We helped companies by assisting with return-to-work strategies and publishing articles on how to implement policies for home working and for furloughed staff. We’ve also supported their HR teams and line managers with courses on recognising signs of employees struggling and acting early when spotting it.
“With so many initiatives that have helped our insured customers, whether that’s companies or their staff, we feel we’ve addressed pandemic-related concerns in the round, creating better outcomes for everyone during what was a very difficult year for us all."
Unless otherwise stated, all figures are from Unum internal data 2020
1 Help@hand is a virtual, value-added benefit service which connects the employees of Unum customers to third-party specialists who can help manage their health and wellbeing, and that of their family. Access to the service is facilitated by Unum at no cost to employers. Unum is not the provider of the service but can withdraw or change the service at any time. The service is entirely separate from any insurance policy provided by Unum and is subject to the terms and conditions of the relevant third-party specialists. There is no additional cost or increase in premium as a result of Unum making this benefit available.
2 Employees and their partner (if applicable) will be able to access all Help@hand services. Children are eligible to access the remote GP and medical second opinion services up until their 18th birthday or 24th birthday if in full-time education. Children over 18 will be able to access the Life, money and wellbeing confidential helpline and other online resources. * As of March 31 2021
* As of March 31 2021