You can find out all you need to know about using UnumOnline in our handbook.
You can set up, view and service customer policies, and get quotes and cover for our three core products – Group Income Protection, Group Life and Group Critical Illness. For full details of the benefit options available, see our handbook.
Anytime between 7am and 7pm, Monday to Friday.
For help with UnumOnline for group business, please phone 0800 916 9846 or email help@unum.co.uk
For help with our online underwriting service for our Executive Income Protection product, please contact our Executive Income Protection helpline on 0345 601 8241 or email businessdevelopment@unum.co.uk
Our support lines are open Monday to Friday, 8.30am - 5.30pm
If you haven’t previously registered with UnumOnline, you can create an account here.
We’ll send you an email with a one-time password to enable you to log in. Please note the password will expire after 4 hours. If you don’t receive the email, please check your spam or junk email folder.
Your username is your email address.
Yes, if you have a current Unipass certificate, you can use those credentials to log in.
You’ll be able to see live policies that cover under 250 people.
You won’t be able to see policies that have ended, while a few particular policies may not be visible. You will also only be able to see policies which you have permissions to see.
You can find full cover details in the most recent copy of the policy schedule.
Yes, we can provide a quote which includes UK employees who travel on business to any of the following locations:
We may not be able to quote online for employers based in certain ‘hot spots’. Please phone 0800 916 9846 or email help@unum.co.ukif you need any further information.
There may be a small difference between the two. Please make sure the category description you enter online exactly matches the category names in your member spreadsheet.
Please remove any special characters - such as à or é - from member names
This depends on your business requirements and company structure. Having an agency per office, consultant or a special deal/arrangement with us are all examples of why you might have a number of agencies available.
If you have any questions, want to make any changes or would like to consolidate your current agencies, please contact AgencyOnline@unum.co.uk