UnumOnline - FAQs

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General

  • No. To get a Unum Dental quote you can submit an enquiry form, email: quote@unum.co.uk or call 020 7265 7111

    To submit a dental claim online please go to our dental portal.

  • You can find out all you need to know about using UnumOnline in our handbook.

  • You can set up, view and service customer policies, and get quotes and cover for our three core products – Group Income Protection, Group Life and Group Critical Illness. For full details of the benefit options available, see our handbook.

  • Anytime between 7am and 7pm, Monday to Friday.

  • For help with UnumOnline for group business, please phone 0800 916 9846 or email help@unum.co.uk

    For help with our online underwriting service for our Executive Income Protection product, please contact our Executive Income Protection helpline on 0345 601 8241 or email businessdevelopment@unum.co.uk

    Our support lines are open Monday to Friday, 8.30am - 5.30pm

Getting a quote

  • Please remove any special characters - such as à or é - from member names.

  • We may not be able to quote online for employers based in certain ‘hot spots’. Please phone 0800 916 9846 or email help@unum.co.uk if you need any further information.

  • Yes, we can provide a quote which includes UK employees who travel on business to any of the following locations:

    • The European Union, Croatia, Iceland, Norway or Switzerland
    • Australia or New Zealand
    • USA or Canada
    • Hong Kong, Japan or Singapore
  • You can currently renew unit rated policies for live policies with under 250 members – including policies that have not been bought on UnumOnline. Development is ongoing and it is anticipated that other policy types will be able to renewed in early 2022.

  • UnumOnline allows you to quote and buy for a wide range of schemes but there are some restrictions, including if the quote is:

    • for an employer from a ‘high risk’ industry*
    • for Group Life Insurance, the employer is based in a ‘hotspot’ – see above FAQ
    • for multiple participating employers
    • for less than 3 members in a single category, even if total membership is above 3
    • includes equity partners or LLP members
    • includes employees on zero hours contracts
    • for an employer who already has a policy with Unum

    *High risk industries include:
    • Farming
    • Professional sports and entertainment
    • Air crew, air traffic controllers or ships’ crew
    • Industries including offshore, underground or underwater working
    • Emergency services
    • Forestry mining or quarrying
    • Dealing with chemicals, asbestos, nuclear or explosives
    • Care services

    *Hotspot locations include:
    • E14, EC1, EC2, EC3, WC1R

    If you are unsure why you can’t complete your quote and/or would like us to continue with your quote, please make a note of exactly which stage you had reached (see the ‘How to Quote and Buy’ flow diagram in section 4 of the handbook) and contact UnumOnline support on 0800 916 9846 or help@Unum.co.uk

  • There may be a small difference between the two. Please make sure the category description you enter online exactly matches the category names in your member spreadsheet.

Managing users & agencies

  • No. Please contact AgencyOnline@unum.co.uk to set up additional portal managers.

  • Yes, you can have multiple portal managers to make administration as simple as possible, while matching both your business’ hierarchy and needs.

  • To set up your portal manager, please email us at AgencyOnline@unum.co.uk

  • Your assigned portal manager(s) can do this for you, or you can contact us AgencyOnline@unum.co.uk and we’ll be happy to help.

  • This depends on your business requirements and company structure. Having an agency per office, consultant or a special deal/arrangement with us are all examples of why you might have a number of agencies available.

    If you have any questions, want to make any changes or would like to consolidate your current agencies, please contact AgencyOnline@unum.co.uk

Registration and log in

  • Yes, if you have a current Unipass certificate, you can use those credentials to log in.

  • If you haven’t previously registered with UnumOnline, you can create an account here.

  • We’ll send you an email with a one-time password to enable you to log in. Please note the password will expire after 4 hours. If you don’t receive the email, please check your spam or junk email folder.

  • Your username is your email address.

Servicing policies

  • No. Please contact AgencyOnline@unum.co.uk for this information.

  • No. Please contact our Broker Services Team for this information.

  • No, these policies are excluded from UnumOnline.

  • You can find full cover details in the most recent copy of the policy schedule.

  • You can currently renew unit rated policies for live policies with under 250 members – including policies that have not been bought on UnumOnline. Development is ongoing and it is anticipated that other policy types will be able to renewed in early 2022.

  • You’ll be able to see live policies that cover under 250 people.

  • You won’t be able to see policies that have ended, while certain policies may not be visible. For example, you won’t be able to see individual or dental policies. You will be able to view new policies one day after purchase.

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