Confidence for our customers

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About us

Unum is an established provider of employee benefits to millions of individuals across the UK, with more than 9,000 businesses trusting us to look after the physical and financial health and wellbeing of their employees. We take our responsibilities seriously, and want to reassure you that putting people first — and providing confidence to our customers — is at the heart of our business

Inclusion and diversity

We’re committed to being an inclusive and diverse employer, striving to employ people who reflect the communities and customers that we serve. That’s why championing and prioritising diversity is one of our core values. Use the links below to see all our diversity pay reports online.

We also recognise the value and importance of having a board with a diverse range of expertise, experience, skills and backgrounds which is reflected in our Board diversity and inclusion policy.


Find out more


Useful resources

Diversity Pay Report 2020
PDF
Gender Pay Report 2019
PDF
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Treating customers fairly

We always abide by the ‘treating customers fairly’ initiative set by the Financial Conduct Authority (FCA) and implement this across the business. Our philosophy is very much centred around putting customers first and improving our processes if needed to ensure this always remains the case.

Providing confidence to our customers

  • Solvency II became effective from 1st January 2016. We use Solvency II rules to calculate our capital requirements. These rules require us to publish an annual ‘Solvency and financial condition’ report at the end of each financial year, which you can find on our dedicated web page.

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  • Unum UK publishes our corporate governance report each year, which details how we monitor the actions, policies, practices and arrangements of our business. We also publish our Section 172 statement annually, setting out how we fulfilled our duties under the statement.

    Both documents detailed above are correct for the year end 31st December 2020.

  • The Streamlined Energy and Carbon Reporting (SECR) publication sets out our environmental strategy and targets which are required to meet the energy and carbon reporting obligations under the Companies (Directors’ Report) and Limited Liability Partnerships (Energy and Carbon Report) Regulations 2018 on SECR.

    The document detailed above is correct for the year end 31st December 2020.

  • Internal Audit provides our executive management team and audit committee with independent, objective controls assurance and advice to improve our business operations. More details, including the annual audit charter, are available on our dedicated internal audit webpage.

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  • Unum UK takes its responsibility to pay the right amount of tax seriously and complies with all relevant laws, rules, regulations and reporting requirements. More information on this is published in our annual tax strategy publication.

  • We’re committed to ensuring that we comply with UK GDPR – based on the ICO’s recommended 12-step approach to fulfil our responsibilities as a data controller. Full details of our GDPR approach are available in our FAQs

  • We take our responsibilities for protecting personal information seriously. 

    Our integrated approach to security and data protection is embedded throughout our business and ensures we remain highly diligent, compliant with industry and regulatory requirements and adaptive to changing threats.

    To learn more download our information security document.

  • If you are a policyholder of a group scheme provided by Unum, please be aware of our stance on due diligence which is detailed in full below.

    Find out more

  • Unum has our own internal code of conduct for all our employees. We ensure we conduct background checks for all staff, as well as training/certification so that our people understand their obligations. We are unfortunately unable to agree to individual supplier/vendor codes due to the volume of customers that we have, and because doing so could contradict our obligations under FCA and PRA regulations.

    Download our Code of Conduct document.

We're here to help

Have a question or can’t find what you’re looking for? Get in touch with us.

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