The Company boasts a highly experienced and knowledgeable management team. This comprises a Board which sets the Company’s strategic aims, Board Committees which report to the Board, and an Executive Committee which is responsible for implementing and executing the Company's business strategy.
The executive team is responsible for implementing and executing the Company's business strategy. The Executive Committee develops and delivers the Company's annual business plan, which in turn is approved by the Board.
The committee is also responsible for identifying and recommending new business opportunities, monitoring operating and financial performance, and prioritising and allocating resources accordingly in line with the Company's business models.
The Executive Committee identifies and manages risk in accordance with the Company’s Risk Appetite and Risk Management Framework. It also ensures that the Company meets its legal and regulatory compliance requirements.
Peter O’Donnell – Chief Executive Officer
As CEO, Peter shapes and influences the future development of the Company and ensures that it delivers on its strategic objectives.
Jon Fletcher – Chief Financial Officer
Jon provides strategic financial management and leadership across the business, including ensuring that robust financial controls and processes are deployed consistently.
Steve Harry – Chief Operating Officer
Steve drives the strategic development of our broker servicing, claims and rehabilitation propositions, to deliver the highest levels of service excellence to all our customers.
David Axford – Chief Information Officer
David and his team are responsible for the implementation, delivery and support of the IT systems in conjunction with leading our business continuity function. He also works closely with the wider organisation to ensure compliance with information security guidelines.
Andrew Bower – Managing Director, Unum Dental
Andrew is responsible for running the dental business, setting strategic direction and overseeing performance to ensure that Board objectives are met.
Stephen Coombes – Chief Risk Officer (Interim)
As CRO, Stephen engages with the business to ensure all risks are identified, understood and managed to an agreed Risk Appetite, within an effective Enterprise Risk Management framework.
Peter Goddard – Chief Legal and Compliance Officer
Peter and his team provide advice and guidance to ensure that all commercial decisions made by the Unum UK Group of companies are fully informed by the associated legal and regulatory risks and that such decisions are appropriately approved within the enterprise's governance structure, in a timely fashion.
Pauline Stoffberg – Change Director
Pauline is responsible for driving and delivering our operational, organisational and technology change across the business.
Glenn Thompson – Customer Solutions Director
Glenn drives the Company's sales growth through the formulation and delivery of strategic sales and retention plans that are based on adding value to customers. He works closely with the wider organisation to translate customer needs into strategic business initiatives and developments.
Liz Walker – Human Resources Director
Liz is responsible for driving and directing leading edge HR strategies that support Unum’s goal of developing and retaining high quality, customer-driven people as well as ensuring that the organisation encourages a high performance, values-based culture within a corporately and socially responsible operating framework.
Board of Directors
The Board provides oversight, challenge and direction on all issues of strategy, performance, resources and standards of conduct. The Board sets the Company’s strategic aims and then implements these through its approval and regular monitoring of business plans and budgets prepared by the Executive Committee.
Malcolm McCaig, Chairman
Malcolm is a Certified Management Consultant. He has held senior positions at Cigna Corporation and National Australia Bank, and was a partner at both Deloitte and Ernst & Young; his Non Executive experience includes OneSavings Bank, CMC Markets, Tradition (UK), QBE Insurance (Europe) and Punjab National Bank (International). Malcolm is Chairman of Unum Limited and Unum European Holding Company Limited.
Peter O’Donnell – Chief Executive Officer
As CEO, Peter shapes and influences the future development of the company and ensures that it delivers on its strategic objectives. Peter is an Executive Director of Unum Limited and Unum European Holding Company Limited.
Jon Fletcher, Chief Financial Officer
Jon provides strategic financial management and leadership across the business, including ensuring that robust financial controls and processes are deployed consistently. Jon is an Executive Director of Unum Limited and Unum European Holding Company Limited.
Rick McKenney, Non-Executive Director
Chair Nomination and Remuneration Committee
Rick is President and Chief Executive Officer of Unum Limited's ultimate parent company based in the US - Unum Group, and a Non-Executive Director of Unum Limited and Unum European Holding Company Limited.
Cheryl Black, Independent Non-Executive Director
Chair Regulatory and Compliance Committee
Cheryl brings senior level board experience with recognised expertise in business transformation, combining both leadership and financial skills. During her executive career Cheryl worked at Telefonica O2 UK, Scottish Water and EDF; her Non Executive experience includes Skipton Building Society, Southern Water Services, and Telefonica UK Pension Trustee Ltd. Cheryl is a Non-Executive Director of Unum Limited and Unum European Holding Company Limited.
Clifton Melvin, Independent Non-Executive Director
Chair Risk Committee
Clifton has significant experience of both the insurance and retail financial services. He is a Fellow of the Institute of Actuaries and has enjoyed an executive career at Winterthur Life UK, GE Capital Europe, KPMG and AXA; his Non Executive experience includes Saga Services Ltd and Direct Choice Insurance Services. Clifton is a Non-Executive Director of Unum Limited and Unum European Holding Company Limited.
Samantha Hoe-Richardson, Independent Non-Executive Director
Chair Audit Committee
Sam is currently a Non-Executive Director and Chairman of the Audit Committee at Lancashire Holdings Limited and a Non-Executive Director of Lancashire Insurance Company (UK) Limited. She previously held an executive role at Network Rail and her executive experience includes roles at Arthur Andersen, Schroders and Anglo American plc. Sam is also a Member of the Board of Trustees of The Royal School of Needlework. Sam is a Non-Executive Director of Unum Limited and Unum European Holding Company Limited.