At Unum we aim to provide valuable products backed up by excellent customer service. We welcome any feedback on our products or suggestions for improvements to our service. If you have any comments please complete the Feedback Form.
If you are unhappy with the service you have received, please let us know by contacting us in writing as per the address below:
Head of Customer Feedback
Unum
Milton Court
Dorking
Surrey
RH4 3LZ
or per e-mail:
customer.feedback@unum.co.uk
We take all complaints we receive seriously and aim to resolve your problems quickly but thoroughly. As soon as we receive your complaint, we will acknowledge its receipt and let you know what to expect next. When we have completed our investigation, we will send you our final decision.
If you would like to find out more about the way Unum handles customer complaints, please download our Customer Feedback Guide.
Next Steps
If you are dissatisfied with our final decision, you have 6 months in which to raise your complaint with the Financial Ombudsman Service. You may not be eligible but the Financial Ombudsman Service website will provide clarification and further information.